Last updated: 24 July 2023

Next review: 24 July 2024

Report a repair

Before you report a repair, you'll need to check who's responsible for it. 

To report a repair please call us on: 020 8496 4197

Critical emergency repairs

Critical emergency repairs include:

  • total loss of power
  • total loss of water supply
  • dangerous structures
  • gas leaks
  • water leaks
  • lift breakdowns
  • cold water main booster pump failure
  • communal and district heating system failure
  • sewage pumps
  • power outages in homes and communal areas 

We aim to respond to critical emergency repairs within two to four hours. 

Essential emergency repairs

Essential emergency repairs include:

  • heating and hot water breakdowns
  • electrical repairs
  • stairlift breakdowns
  • door entry defects
  • domestic appliances
  • TV aerials
  • Solar panels
  • blocked toilets and sinks

We aim to respond to an essential emergency repair within 24 hours, or next working day.