Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 24 July 2023
Next review: 24 July 2024
Before you report a repair, you'll need to check who's responsible for it.
To report a repair please call us on: 020 8496 4197
Critical emergency repairs
Critical emergency repairs include:
We aim to respond to critical emergency repairs within two to four hours.
Essential emergency repairs
Essential emergency repairs include:
We aim to respond to an essential emergency repair within 24 hours, or next working day.