Council tenants

Before you report a repair, you'll need to check who's responsible for it. 

Repair information if you're a council tenant

To report a repair please call us on: 020 8496 4197.

Critical emergency repairs

Critical emergency repairs include:

• total loss of power
• total loss of water supply
• dangerous structures
• very serious leaks
• gas leaks
• water leaks
• lift breakdowns
• cold water main booster pump failure
• communal and district heating system failure
• sewage pumps
• power outages in homes and communal areas 

We aim to respond to critical emergency repairs within two to four hours. 

Essential emergency repairs

Essential emergency repairs include:

• heating and hot water breakdowns
• electrical repairs
• stairlift breakdowns
• door entry defects
• domestic appliances
• TV aerials
• Solar panels
• blocked toilets and sinks

We aim to respond to an essential emergency repair within 24 hours, or next working day.