Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 15 June 2023
Next review: 15 June 2024
Your council home is looked after by the Tenancy and Place Management teams and depending on your request your first point of contact will either be your Tenancy, Rent, or Place Officer.
Officers can assist you with council housing information, rent advice and guidance, community matters, your rights as a tenant/ landlord, and how to live independently.
Your Tenancy officer is responsible for:
Please note: Tenancy officers do not manage rents.
Your Rent officer can help you with:
Problems paying your rent? Please speak to your rent officer as a matter of urgency.
Your Place officer is responsible for:
Officers carry out very different tasks, so to ensure your query is dealt with in the most efficient manner, please ONLY contact the relevant team using the email address below: