Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 11 January 2023
Your gas appliances need to be serviced once a year to ensure you’re safe.
Unchecked gas appliances have a higher risk of carbon monoxide leaks. Carbon monoxide can kill you, and you won’t smell it or hear it.
Annual safety checks are a legal requirement, and you must give us access to do this.
If you don’t, we'll get a warrant from court to enter your property, and may charge you for this.
We’ll write to you, 28 days (and again seven days) before your inspection to arrange an appointment.
Then you just need to give a Gas Safe certified engineer access to your house for 45 minutes.
If you can’t be in at the arranged time, tell us as soon as possible on 0203 3058 0531/ 020 3051 3653 to set another date.
If you haven't been contacted you about gas servicing in the past 12 months, call us immediately on 0203 3058 0531/ 020 3051 3653 today to arrange one.
Do not call us – instead contact National Gas emergency service on 0800 111 999 (24 hours a day)
Phone: 020 8017 8358 if you live in the north of the borough or 020 8017 2281 if you live in the south.
Left undisturbed, asbestos is harmless. However, when it’s disturbed by damage, drilling, sawing or moving, the airborne particles can cause you serious health problems.
If you’re planning work at home that may disturb asbestos - for example; repairs, alterations, decorations - you should contact us first.
When you contact us, we’ll be able to check our records to see if there’s a chance asbestos might be disturbed.
Remember – you need our written permission before carrying out any alterations or improvements.
Asbestos thought to be threat to your health has already been removed from your home by the council. But if you would like to see the records of asbestos in your home, please feel free to contact us.
Phone 0208 496 4096.