Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 1 March 2023
Next review: 27 September 2023
If you require keys and fobs of the communal area of your building, you can order a replacement here.
Leaseholders or council tenants living in a communal block, flat or gated premise.
Please note that for security reasons, we do not send the keys in the post.
The collection point for keys or fobs is the Walthamstow Library.
We will always try to provide you with a copy of your key or fob as soon as possible. However, depending on the type of key or fob, this can take up to 18 days.
Please note that you will need to bring two forms of ID when collecting your key/fob.
Examples of valid proof of ID:
If your fob isn't working, please call 0208 496 3000 and select Housing to report it. We will arrange a repair or replacement.