Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 13 February 2023
How to pay your rent
Paying online
If you want to pay your rent online, you'll first need to register for an online account
Pay online now
To pay you simply put in your payment reference and the amount you want to pay.
Your payment will be added to your basket. You can then login and pay using your online account.
Paying via Direct Debit
If you would like to pay your rent by Direct Debit, please complete the Direct Debit form (Word). Return the completed form to your Bank or email rents@walthamforest.gov.uk
Problems paying your rent
If you’re a council tenant and you need some financial support, the Rent Team can help you with:
- Debt and money advice
- Help with maximising your income
- Support with your benefits
- Advice finding work
- Help moving to a smaller property
Contact the team today, before money becomes a problem.
Email: rents@walthamforest.gov.uk
Leaseholders, please view the council leaseholders information.