What if my home is managed by a Tenant Management Organisation
Last updated: 17 March 2025
Next review: 17 March 2026
Tenant Management Organisations (TMOs) are responsible for most routine repairs carried out within the properties they manage. Larger repairs including door entry systems, parking improvements, roof renewals and similar are classed as major works and are the responsibility of the council. The TMOs can make recommendations to the council of suggested works, so residents should present their suggestions to the TMO to share.
To report a repair, in the first instance please details the contact below:
Friday Hill TMO
Contact details
Address
The Chingdale Centre, 19 Chingdale Road, London, E4 6HZ
Sansom and Acacia Management Services (SAMS) TMO
Contact details
Address
43 Sansom Road, Leytonstone, London, E11 3HD
Contact details for gas related enquires
For gas related repairs please contact the councils contractor, Aston Group.
Aston Group
Contact details
(Please then press option 4 for housing, then 1 for repairs, and then 2 for heating and gas.)
Contact details for out-of-hours repairs
For out-of-hours repairs, residents should call: