Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 12 October 2022
Next review: 12 October 2023
We need larger properties for families on the housing waiting list. If you are under occupying your current home the Transfer Incentive Scheme can help you move somewhere smaller.
Cash incentives will only be paid if this has been accepted onto the scheme, and you are working with us to find somewhere smaller. It is not available if you move somewhere smaller independently.
Waltham Forest secure tenants can move somewhere smaller through the mutual exchange scheme. However, an incentive will only be paid if you swap with an overcrowded family. For instance, a single person living in a 2-bed flat will not receive an incentive if they swap with another single person in a 1 bed flat.
If you would like to apply or would like more information about the scheme, please contact the Rehousing Team at