A mobile app for Waltham Forest?
Would you find a Waltham Forest app useful? Would you use it?
Tell us what you think.
It does not apply to content on walthamforest.gov.uk subdomains (for example: builtenvironment.walthamforest.gov.uk, eclaim.walthamforest.gov.uk).
This website is run by the London Borough of Waltham Forest. We want as many people as possible to be able to use this website. You should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We have an accessibility tool bar on the site that can:
To activate it, click on which is on the top right of every page on this site.
If you need information on this website in a different format email firstname.lastname@example.org
We will aim to reply to your your request within 5 working days.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email email@example.com.
The site is regularly checked for accessibility issues as set out in to the Web Content Accessibility Guidelines (WCAG) 2.1.
We do by:
The London Borough of Waltham Forest is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed below.
Some of the videos on our website are subtitled and have transcriptions. Work needs to be done with Council services that produce videos to make sure they produce accessible videos as a matter of course.
The banner image we use on the home page of the website sometimes has insufficient colour contrast. We will review this design by October 2022 to see if we can remove this issue.
Our main online processes are built and hosted using Granicus’ GovService. Our forms have a number of issues:
Our internal developers are working to fix these issues.
Our website currently has issues with:
These issues cause particular problems for people who use the keyboard or by text-to-speech software to navigate our site.
We aim to address these by:
There is an interactive virtual tour on the site that may not be fully accessible. Further work is to be done with the service to establish it's accessibility.
Many of our older PDFs and Word documents don’t meet accessibility standards. And some of our PDFs and Word documents are essential to providing our services.
We have removed approximately 1,800 documents from the website and are working on the rest to either:
We aim to complete this work by January 2023.
We understand that the regulations don’t require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services.
However, if you need information in an alternative format, email firstname.lastname@example.org.
We launched a new version of this website in November 2021 that has improved accessibility over our previous site.
With the new site we are also:
We will also continue to monitor accessibility using automated and manual checks.
And we are working with Council services and external suppliers to improve accessibility of our main website and our other online services.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This statement was originally prepared in February 2020.
It was last updated in July 2022 to reflect the work done to fix issues and to update the accessibility issues that the site currently has.
The website was last manually audited for accessibility issues in October and December 2021.