The London Borough of Waltham Forest is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed below.
Issues with video
Some of the videos on our website are subtitled and have transcriptions. Work needs to be done with Council services that produce videos to make sure they produce accessible videos as a matter of course.
Forms and payment systems
Our main online processes are built and hosted using Granicus’ GovService. Our forms have a number of issues:
- some form elements are not accessible to keyboard users
- the keyboard focus is not clear enough
- the image button used to activate the accessibility tool on My Account is missing ALT text
- some buttons and formatting used on forms have insufficient colour contrast
- some of the HTML used is incorrect. For example: malformed lists; some IDs used in ARIA and labels are not unique; some form elements do not have a visible label; the search button has no discernible text
Our internal developers are working to fix these issues.
Text and formatting
Our website currently has issues with:
- headings are not structured correctly; one or more heading levels have been skipped on some pages on the site
This issue can cause particular problems for people who use the keyboard or by text-to-speech software to navigate our site.
We aim to address this by:
- updating our website's code to fix the issues with skipped headings and generic link text
- providing training and direction to our content editors so they can fix content issues caused by skipped headings
- providing tools and controls in our website CMS so these issues can be quickly identified and fixed
Interactive content: Virtual tours
There is an interactive virtual tour on the site that may not be fully accessible. Further work is to be done with the service to establish it's accessibility.
Many of our older PDFs and Word documents don’t meet accessibility standards. And some of our PDFs and Word documents are essential to providing our services.
We have removed approximately 1,800 documents from the website and are working on the rest to either:
- remove them from the site
- fix their accessibility issues, or
- convert to a more accessible format.
We aim to complete this work by March 2023.
We understand that the regulations don’t require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services.
However, if you need information in an alternative format, email email@example.com.