Thames Water refund
If you have received a letter about the Thames Water commission and wish to request a refund.
Last updated: 13 March 2023
Next review: 13 March 2024
Damp and mould are a top priority for the Council, and so is the health and safety of our residents. Damp and mould can be a health hazard - please see below details of how we plan to tackle the issue in our homes across the borough.
Damp and mould are easier to tackle when they are caught early. For Council tenants, please report damp and mould by either:
Damp is caused by water finding its way into a property. There are three different types of damp that affect homes. They are:
Mould is a type of fungi. Moisture in the home often caused by damp, leaks or condensation that can cause mould to grow. Mould can grow quickly on damp surfaces. It can look like black stains, or specks of black, orange, green or brown.
Condensation occurs when moist air meets a colder surface, like a wall or window. This then forms water droplets.
Resolving damp and mould can be complex, and sometimes multiple fixes are needed. Generally, we wash and clean any affected surfaces with a fungicidal wash, but to solve the root of the problem further investigations may be required as there can be many possible causes of damp and mould. Each case will be different, so we will ensure what we do is individual to you and your home.
Damp and mould can be caused by lots of different things. Condensation damp is the most common type of damp. Unlike other types of damp that are the result of issues with the building itself, condensation damp is caused by day-to-day living. However, condensation is not the only cause of damp and mould as there can be other possible sources. Below are some practical steps you can take to help reduce condensation in your home.
Reduce moisture
Improve ventilation
Heat your home efficiently