Last updated: 30 October 2023
Next review: 30 October 2024
Easy tips to reduce energy usage
Read the Energy Saving Trust’s guidance.
Make changes to your day to day activities.
Powering your home
- Do not leave items such as TVs, microwaves, or mobile phones on standby or charging when they do not need to be. Make sure they are switched off at the plug when not in use.
Heating your home
- Set the thermostat to a constant temperature (changing the temperature often uses more energy).
- The ideal room temperature is between 18 to 21 degrees celsius.
- Turning down your thermostat by only one degree celsius could reduce your heating bills by up to 10 percent.
Keeping heat in your home.
- Curtains can help to keep heat in (during winter) as well as keep heat out (during the warmer months).
- During autumn and winter, try to get thick curtains and close them as soon as it gets dark.
- Ensure your curtains do not cover radiators.
- During spring and summer, close your curtains during the warmest part of the day.
Lighting your home.
- Turn off lights when you are not using them and use good quality light bulbs - look for lightbulbs that are rated 'C' or higher.
Join the Priority Service Register
If you are old enough to claim a pension, or you have an issue with your health, you can join the register of your energy supplier. Most energy companies offer a range of free services (such as those listed below) to customers on this register:
- A gas appliance safety check (if everyone in the home is eligible).
- Quarterly meter readings.
- Help in moving an energy meter if it is in a difficult position.
- A personal password for gas and electricity staff to use every time they call at the person’s home, to confirm they are genuine.
- Bills sent to a friend or family member on their behalf.
- Bills supplied in different formats, such as large print or Braille, by cassette, or in a different language.
You can be added to the register by contacting your energy supplier; see Priority Services Register.
Subscribe to Money Saving Expert
Money Saving Expert publishes a weekly email to help you keep an eye on ways to reduce your energy use and save money.
Get financial support to pay your energy bills
Support provided by the Council
It takes 2 minutes to use this tool to find the best scheme for you and apply for support from the Council this winter.
Find out more about our Lower Bills, Warmer Homes support here.
Government support measures
£650 one off Cost of Living Payment: You may be able to get up to 5 payments to help with the cost of living if you’re getting certain benefits or tax credits.
You do not need to apply: if you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits. This includes if you’re found to be eligible at a later date.
Warm Home Discount
If you are a pensioner or on a low income, you may be able to get the Warm Home Discount a discount of £150 on your electricity bill between October and March every year.
The money is not paid directly to you - it’s a one-off discount applied to your electricity bill between early October 2023 and 31 March 2024. You’ll usually get the discount automatically if you’re eligible.
Cold Weather payment
You can receive a payment of £25 to help cover extra heating costs in very cold weather.
You will receive this payment every time the temperature in your area becomes very cold (below zero degrees Celsius) for seven days in a row or more and every time this happens between 1 November to the 31 March.
You can receive this payment if you receive any of the benefits listed below:
- Pension credit.
- Income support.
- Income based jobseeker’s allowance.
- Income related employment and support allowance.
- Universal credit.
- Support for mortgage interest.
Find out more about the cold weather payment on the government website.
Grants to pay off energy debts
The big six energy companies have funds that could help you if you are struggling to pay your energy bills. These energy companies are British Gas, EDF Energy, EON, Npower, Scottish Power and SSE.
British Gas Energy Trust offers grants to anyone. You do not need to be a British Gas customer.
Some energy suppliers offer grants only for their customers. A list of suppliers that offer these grants can be found on Citizens Advice.
Winter Fuel payment
The Winter fuel payment is an annual one off payment to help you pay for heating during the winter. You could receive between £100 and £300 to help pay your heating bills. You can receive this if you were born before 27 September 1955, and you have lived in the UK since before 20 September 2021.
Get free help and advice on paying your energy bills
For advice on bills or worries about money, please see our financial support webpage.
HEET can help make your home warmer and reduce your energy bills if you are in receipt of benefits or are aged 60 or over. HEET are a charity who have worked in Waltham Forest for many years.
A resident (or organisation acting on their behalf) can contact HEET by any of the three ways listed below.
- calling 020 8520 1900 (local rates apply),
- emailing firstname.lastname@example.org,
- by completing their online referral form
Citizen's Advice Waltham Forest
Citizen's Advice can help someone to increase their income, apply for energy grants, understand their energy bills or manage their finances or fuel debt.
To speak to the Waltham Forest branch, call 0808 278 7838 (national rates apply).
Age UK Waltham Forest
If you are aged 50 or over, Age UK can help you by providing advice around debt, benefits, and support with energy costs.
Call 020 8558 5512 (local rates apply).
Morgan Sindall (our tenants only)
Our private sector licensing team
We have a property licensing and trading standards team. They will take action against private landlords who are renting homes that are not safe or good quality. A landlord can be given a fine if a home is not safe. They can also take action against a landlord who lets a poorly insulated home, or a home with a poor quality central heating system.
To contact this team to report a bad quality property, please email email@example.com or call 0208 496 4949.
What we are doing to help residents
Our Fuel Poverty Strategy 2020 to 2025 is our action plan to tackle fuel poverty and help residents who may be struggling to heat their homes or pay their energy.