Private rented property licensing

Housing

Every privately rented home in the Waltham Forest must apply for a private rented property licence (PRPL), unless an exemption applies.

And if you’re the owner of multiple rented properties in the borough, you must complete an application for each property.

A failure to license an address is a criminal offence and the Council may take prosecution proceedings or impose a financial penalty of up to £30,000. On conviction, the Court may impose an unlimited fine.

Further information may be found in the Council's Private Sector Housing Enforcement Policy.

As of 1 April 2016, the fee is £650 for a single dwelling for a licence period of up to five years.  

The licence fee covers the application for a PRPL and licences are issued for a maximum of five years.

This fee is non-refundable for submitted applications - or if you sell or stop letting your property.

Are you exempt? Click to get info

There will be some circumstances where properties may be exempt from requiring a private rented property licence.

Read the list of exemptions before beginning the licence application process.

Before you apply Click to get info

Before you start the process it is essential that you read the requirements and property standards of PRPL.

Also you need to prepare the information or documentation you need before the application.

Preparing your application

Anyone applying for a licence is advised to read the list of key information and documentation and prepare mandatory documents (as applicable) in advance of starting your application.

  • List of information and documentation required for the application
  • All required documents need to be uploaded with the application and need to be in digital form
  • You should arrange to scan your documents so that they are ready to be uploaded as attachments to your application, or contact your supplier for digital copies. The system will accept multiple formats including .doc, .docx, .pdf, .xls, .xlsx. Each file must not exceed 2MB
  • Supporting documentation is uploaded at the end of the application form, once you have progressed through licence payment
  • Health and safety checks
  • Conditions of the licence

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Register for a My Services account

Before applying, you need to register for a MyServices account. It means you can view your submitted licences and complete saved licences.

You can register for your MyServices account online here.

If you need any advice applying, you can read guidance to registering for a My Services account.

Once you have registered for a My Services account, you’ll need to complete your licence application(s).

Apply for you privately rented property license here.

Please make sure you complete your applications correctly.

  • The application form will not work correctly in Internet Explorer 8 or below.  Use ChromeFirefox or the latest version of Internet Explorer
  • The form is not designed to be completed on your phone
  • Partially completed applications which are not accessed for more than 90 days will be removed from your MyServices account
  • Errors cannot be amended and will be subject to the licence application fee. Also, any unsaved applications will be lost.

Read the step by step guidance to completing a private rented property licence.

If you are applying for five or more property licences you can choose to make single payments for multiple applications during your application.

Read the step by step guidance to single payments for multiple applications.

Payment is made online with a debit or credit card as part of the licence application. We can’t accept American Express or Diners Club.

If you have a problem with the payment process, or you don’t receive an email confirmation, you should call Customer Services between 9am-5pm

Phone 020 8496 3000

Paying for your licence Click to get info

You can pay for your licence quickly an simply online. 

Visit the secure payment page here

You may be eligible for a three month temporary exemption in the following circumstances:

  • the property is in the process of being sold
  • the owner has given the tenants notice and the property will be sold
  • the owner of the property is moving into the property
  • the property is in the process of being converted into a commercial premises
  • if a licence holder has died the licence is terminated and a temporary exemption notice may be issued

Landlords of properties that are subject to licensing and which have been let for an extended period since the scheme began in April 2015 will not normally be granted a temporary exemption. A recent change in circumstances to one of the criteria above does not negate the historical legal requirement to hold a property licence in Waltham Forest.

If you think that your property may fall under one of the above criteria, you must make a temporary exemption application. Please be sure to include evidence, which will be reviewed at the council’s discretion and may be refused.

Apply for a temporary exemption here.

Please include evidence, which will be reviewed at the council's discretion.

Read the step by step guidance to completing a temporary exemption.

If you have problems applying

If you’ve any problems completing your application you can contact customer services

What happens next?

Once your application has been submitted and paid for, the licence application will be checked to verify that all information has been provided.

If any information is missing you will be contacted and asked to submit the missing information.

Once the application has been made in full, it will be assessed. This will normally take no longer than 28 days.

All licenced properties will be subject to selection for inspection

Find out more about audit and compliance.

Change in circumstances Click to get info

The licence holder and/or their property manager must inform the council within 10 working days of any changes in their circumstances. 

They can inform the council via the private rented property licence enquiry form.

Disagree with a decision? Click to get info

If you disagree with the decision, you’re entitled to make a complaint directly to the council.

Make a complaint about council services here

Also, you can appeal to the residential property tribunal within 28 days if you disagree with any of the council’s decisions.

Residential property tribunal
10 Alfred Place
London
WC1E 7LR
Tel 020 7446 7700
Fax 020 7637 1250

Email rplondon@hmcts.gsi.gov.uk.

By law the council must publish a register of PRPL properties.

Download the public register of licensed properties (10MB PDF).

Is the property you're in registered?

If you are a tenant you can check if the property you are living in has been licensed by searching the register.

But if you think your property isn’t licensed or that it doesn’t comply with the licensing conditions, you can let us know by emailing propertylicensing@walthamforest.gov.uk.

Property standards Click to get info

Several of the property licence conditions require landlords to maintain privately rented homes in a reasonable state of internal and external repair.

The council has produced you a set of standards for private rented property.

This document is intended to guide landlords as to the standard of repair that the council would expect to be achieved and maintained in privately rented accommodation. The guidance is principally aimed at houses and self-contained flats occupied by a single household and, in addition to covering reasonable repair, provides information regarding space standards and housing hazards. Additional requirements do apply to multiply occupied housing [HMOs] and buildings containing flats. ​

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report.  Staff are available to support you if you need it.​​​​​​​