COVID-19 update

During this period all our housing services will be conducted via email and telephone.

In order to safeguard our residents we are asking only those that require immediate assistance to contact us.

Who should I contact?

Can I speak face-to-face with a housing adviser?

To ensure everyone's safety we are delivering our service differently.

We ask people to contact us by email on housing.advice@walthamforest.gov.uk with your query in the first instance. If that is not possible please phone on 020 8496 4197.

What about other housing issues?

For housing management issues, you can still contact our housing officers. If you have your housing officer’s email you can message them direct or else use the email below.

Priority will be given to the most urgent matters. 


I want to find information about ending a council tenancy

For all enquiries about how to end a tenancy and return keys contact our housing co-ordinator team.


I am a Council tenant and struggling to pay my bills

The Council offers a range of help for residents having problems paying their rent or Council Tax during the current emergency. One simple form on the website is all you need to complete to apply for help.

Decisions are being taken within three days and assessment team officers are now working weekends, where possible, to ensure a fast decision is reached.

You can also contact the Housing Rents service for advice and assistance.

Email: rents@walthamforest.gov.uk

If you are living in Temporary Accommodation and need to communicate with us about your rent, please email TAincomeandpayments@walthamforest.gov.uk

I am a Council leaseholder and struggling to pay service charge/major works charges

You can contact the Home Ownership service for advice and assistance.

Email: rtb.lease@walthamforest.gov.uk

For homelessness issues please contact 020 8496 3000 or Housing.advice@walthamforest.gov.uk. Do not try and visit with documents.

For temporary accommodation queries email temporaryaccommodation@walthamforest.gov.uk

For Emergency Repairs (Council Tenants/Leaseholders) please continue to contact us as normal on 020 8496 4197.

For updates on how repairs and maintenance to council properties is being effected visit housing repairs

Support and funds available for community groups working on community-led housing projects
Overpayments happen if we’ve paid you more Housing Benefit than you are entitled to.
Download our housing policies, strategies and guidance.
Have your say and get involved with housing forums and panels.
If you have lost, misplaced or need a new key or fob you can order a new one.