Housing

COVID-19 update

All our housing services will continue to be conducted via email and telephone in line with current government guidance.

Can I speak face-to-face with a housing adviser?

Services currently delivered remotely will continue to be delivered remotely.

We ask people to contact us by email on housing.advice@walthamforest.gov.uk with your query in the first instance. If that is not possible please phone on 020 8496 3000.

What about other housing issues?

For housing management issues, you can still contact our housing officers. If you have your housing officer’s email you can message them direct or else use the email below.

Priority will be given to the most urgent matters. 

wfdirect@walthamforest.gov.uk

I want to find information about ending a council tenancy

For all enquiries about how to end a tenancy and return keys contact our housing co-ordinator team.

HScoordinators@walthamforest.gov.uk

I am a Council tenant and struggling to pay my bills

The Council offers a range of help for residents having problems paying their rent or Council Tax during the current emergency. One simple form on the website is all you need to complete to apply for help.

Decisions are being taken within three days and assessment team officers are now working weekends, where possible, to ensure a fast decision is reached.

You can also contact the Housing Rents service for advice and assistance.

If you are in arrears and would like to either propose a new repayment arrangement or propose an amendment to an existing arrangement, please visit the Housing Arrears Arrangement form. You will need to be registered for a My Account and have linked your account online.

I am a Council leaseholder and struggling to pay service charge/major works charges

You can contact the Home Ownership service for advice and assistance.

Email: rtb.lease@walthamforest.gov.uk

For homelessness issues please contact 020 8496 3000 or Housing.advice@walthamforest.gov.uk. Do not try and visit with documents.

For temporary accommodation queries:

• If you are already in temporary accommodation and have a question about your rent please email: taincome@walthamforest.gov.uk
• If you are already in temporary  accommodation please email TAContractsTeam@walthamforest.gov.uk
• If you need temporary accommodation you will need to go through the Homeless process housing.advice@walthamforest.gov.uk

For Emergency Repairs (Council Tenants/Leaseholders) please continue to contact us as normal on 020 8496 3000.

For updates on how repairs and maintenance to council properties are being affected visit housing repairs

Covid-19 - Translated and accessible information