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A highway supervisor will visit the site to check the pothole's size, depth, location, and likely risk to pedestrians and road users. They will prioritise the repair as follows:
You can make a claim for damage or injury due to a pothole or defect on the surface of the road or pavement.
To make a claim, you will need to first report the pothole using the report a pothole online form.
Once you've submitted the report, we'll send you an email to let you know that a claim form is being sent to you.
If you haven't received the claim form within 10 days, please email the address given in your acknowledgment email.
Please note, we may supply the information you provide to our insurers.
They will pass your information to these agencies for checking and to prevent fraudulent claims: