The Private Rented Sector in Waltham Forest Click to get info
The number of people renting private properties has increased steadily over the last decade and there are currently estimated to be 39,000 privately rented properties in the borough. This represents over 37% of homes in Waltham Forest.
This is a growing sector that provides affordable, flexible accommodation for our residents. We are committed to building a strong private rented sector and will continue to support responsible landlords and help tenants and residents understand the benefits of property licensing.
The implementation of property licensing has helped us to ensure that properties in this sector meet the necessary safety standards, are well maintained and are properly managed. We do this through a combination of reactive and proactive property inspections and document audits.
Property licensing provides an important framework in which we regulate the conditions and management practices in the private rented sector. A number of Council departments and services will continue to work together with us to help deliver the schemes. These include:
Whilst we work with and support landlords who aim to comply with the regulations, we also have a zero-tolerance approach to landlords and agents who flout the law. Further information is in the Council’s Private Sector Housing Enforcement Policy.
Information for tenants Click to get info
Property licensing helps tenants and landlords by setting clear standards on the maintenance and management of properties. This helps to ensure that rental properties are kept in good condition and that they are safe.
We keep a register of all licensed properties in the borough. You can check to see if the property you live in is licensed here.
If you are concerned about the condition of the property you live in, you think your property may be unlicensed or you want to report an issue with a neighbouring rented property you can do so here.
Alternatively, please contact
- propertylicensing@walthamforest.gov.uk
- or call us on 020 8496 4949
If your landlord is failing to make the necessary repairs to your home, licensing can be used to make your landlord take action. It is also a criminal offence for landlords and managing agents to let out a property that is not properly licensed. The Council can take enforcement action against landlords and in some cases can make a rent repayment order (RRO) for up to 12 months rental income against a landlord who has not licensed their property.
If you report a property to the Council, we will check whether it is licensed and may need to carry out an inspection to check on the condition and any work that needs to be carried out. Reasonable access may be required to enable this inspection of the property. Where possible and/or appropriate, your landlord will be notified of this.
If your landlord is failing to make the necessary repairs to your home, licensing can be used to make your landlord take action. It is also a criminal offence for landlords and managing agents to let out a property that is not properly licensed. The Council can take enforcement action against landlords and in some cases a rent repayment order (RRO) for up to 12 months rental income can be made against a landlord who has not licensed their property.
If you report a property to the Council, we will check whether it is licensed and may need to carry out an inspection to check on the condition and what work may need to be carried out. Reasonable access may be required to enable this inspection of the property. Where possible and/or appropriate, your landlord will be notified of this.
There are now restrictions on the types of fees your landlord/agent can charge you, click here to read more about the Tenent Fees Act 2019
Why does the property that I am renting need to be licensed?
- Property licensing has a number of licence conditions that help to ensure that a property is in a good condition, that it is safe and that it is being suitably managed
- Landlords must be considered to be a 'fit and proper' person who has agreed to abide by the conditions of their licence. This means that they should not have any criminal convictions or other reasons why they should not be renting out properties
- Licensing gives some protection to tenants from eviction. Landlords are not allowed to evict tenants in order to avoid licensing. One of the aims of the licensing schemes is to maintain good tenancies and the Council will provide tenancy support for tenants threatened with eviction. If your landlord is threatening you with eviction, please contact us at propertylicensing@walthamforest.gov.uk.
We have devised a helpful user guide for tenants that includes all the relevant information you will need.
Information for landlords Click to get info
We will provide information and advice to landlords to support them in meeting their obligation to provide good quality rental accommodation for their tenants.
If you are a landlord, you can find out more about property licensing at our quarterly landlord forums or sign-up for our landlord email newsletter.
As a property licence holder you will need to comply with the licence conditions and property standards for the type of licence you hold. These ensure that important safety measures are in place and that landlords and agents need to deal effectively with issues including any anti-social behaviour arising from the occupation of rented houses.
Please read our Standards for Private Rented Property in Waltham Forest. This document is intended to guide landlords about the standard of repair that we expect from privately rented accommodation. The guidance is aimed at houses and self-contained flats occupied by a single household. It covers reasonable repair and provides information regarding space standards and housing hazards. There are additional Property Standards required for HMOs.
There is further information available on Property licensing in the borough and your responsibilities as a landlord (including licence exemptions, licence conditions, health & safety requirements).
- Tenant Fees Act 2019: Information leaflet for Landlords and Letting Agents
We have devised a helpful user guide for landlords that includes all the relevant information you will need.
Landlord forums Click to get info
If you’re a landlord or letting agent, you can get practical support at quarterly landlord forums. You can:
- speak to council officers and guest speakers about housing issues
- learn more about your landlord responsibilities and requirements
The forums are free to attend.
The date of the next Landlord Forum is the 17th February 2021 at 7.00pm. This will be a virtual meeting and places need to be booked in advance.
Take part in Thames Water's smart metering landlord survey.
See presentations from past forums
You can look at past forums and download their presentations below:
Landlord forum 13 October 2020
This was a virtual forum to maintain social distancing.
- Lettings Waltham Forest presentation
- Home Energy Efficiency Training
- Covid Posession Proceedings
- Property Licensing
- Top Ten Challenges
Landlord forum 16 July 2020
This was a virtual forum to maintain social distancing.
Landlord forum 11 February 2020
- Property Licensing
- Planning Regulations and Homes in Multiple Occupation (HMOs)
- Home Energy Efficiency Training
Landlord forum 29 October 2019
- Private Landlords Application Forms
- Selective Licensing Scheme update
- Tenancy Fees Act 2019
- Capital Letters
Landlord forum, 16 July 2019
- Buy, Sell or Hold presentation
- Letting your property through the Council presentation
- The Tenants Fees Act 2019 presentation
- Universal Credit Landlord Support presentation
- Property Licensing Consultation presentation
Landlord forum, 6 February 2019
Landlord forum, 16 October 2018
- Regulation and beyond presentation (PowerPoint 2.9MB)
- Licensing update (PowerPoint 1MB)
- Housing strategy update (PowerPoint 1.2MB)
Landlord forum, 19 June 2018
- Private Sector lettings Service (PowerPoint 508KB)
- Private Sector Housing Service updates for Landlords (PowerPoint 142KB)
- Universal Credit Full Service (PowerPoint 6.1MB)
Landlord forum, 20 February 2018
- Private Sector Housing Service Updates for Landlords (PowerPoint 150KB)
Landlord forum, 24 October 2017
- Landlord forum presentation (PowerPoint 3.6MB)
- Private Rented Property Licensing headlines (PowerPoint 600KB)
- New Leaf new routes presentation (PowerPoint 100KB)
Landlord forum, 3 August 2017
- Landlord forum presentation (PowerPoint 3.33MB)
- Private Rented Property Licensing Headlines (PowerPoint 162KB)
- Waste and street cleansing presentation (686KB PDF)
Landlord forum, 31 January 2017
- Presentation (PDF 897KB)
- Up-date January 2017 (404KB PDF)
- Fire risk assessment (1MB PDF)
- Update regarding housing and planning act (369KB PDF)
Landlord forum, 12 October 2016
- Landlord forum update (PowerPoint 1.6MB)
- Cambridge house - safer renting (PowerPoint 130KB)
- Thames Water - smart metering update (PDF 985KB)
- National Landlords Association news and update (PowerPoint 4.2MB)
Landlord forum, 28 June 2016
- Private rented property licensing update (PowerPoint 165KB)
- Waltham Forest Lettings (PowerPoint 890KB)
- Housing and Planning Act 2017 - Implications for landlords (PowerPoint 165KB)
Landlord forum, 21 March 2016
- Private rented property licensing update (PowerPoint 1MB)
- Task force - launch and outcome to date
- Responsibilities and procedures for landlords under Right to Rent (Home Office) (PowerPoint 554KB)
- Commercial offer to private landlords (PowerPoint 654KB)
Landlord forum, 8 December 2015
Download the presentations
- Private rented property licensing update (PowerPoint 153KB)
- Commercial offer to private landlords
- National Landlord Association (PowerPoint 2MB)
- Housing Benefit (PowerPoint 102KB)
Landlord forum, 22 September 2015
Download the presentations
- Main forum presentation - Head of private sector housing (PDF, 483KB)
- Welfare reform and localised Council Tax Support (PDF, 353KB)
- Lettings Waltham Forest (PDF, 99KB)
Landlords forum, 1 July 2015
Download the presentations
- Fuel poverty(499KB PowerPoint file)
- Universal Credit(1.4MB PowerPoint file)
- Private rented property licensing(170KB PowerPoint file)
Landlords forum, 30 July 2014
Download the presentations
- Japanese knotweed (391KB)
- The housing health and safety rating system (HHSRS) (5907KB)
- Licensing of private rented accommodation (237KB)
Landlords forum, 8 July 2013.
Download the presentations
- Invitation to landlord forum - 8 July 2013 (57KB PDF file)
- Empty property update (3MB PDF file)
- Welfare reform and benefit cap (246KB PDF file)
- Update on the housing strategy (99KB PDF file)
- Working with private landlords (75KB PDF file)
Landlords forum, 18 September 2012
Download the presentations
- Main forum presentation - Head of private sector housing (PDF, 483KB)
- Welfare reform and localised Council Tax support (PDF, 353KB)
- Lettings Waltham Forest (PDF, 99KB)
Anti-social behaviour: landlords’ responsibilities Click to get info
Private landlords with property licences have a responsibility to prevent and combat anti-social behaviour (ASB).
We want to reduce incidences of anti-social behaviour from tenants in private rented accommodation. For this reason, a property licencing comes with a set of conditions that landlords must comply with. As a general guide, landlords are responsible for ensuring that anti-social behaviour is addressed at the earliest opportunity and dealt with appropriately.
We expect landlords to actively work to prevent, identify and stop ASB. Landlords can do this by following these guidelines:
Prevent - by adhering to the conditions attached to the licence (see 'licence conditions' below)
Identify - by making the checks required under the conditions of the licence (see 'licence conditions' below)
Stop - informing the tenants of the consequences and then taking appropriate action if they are ignored:
- in mild or one-off cases - issuing a written warning to say the landlord may take action to seek possession if ASB is repeated
- in more severe cases - taking immediate possession proceedings to end the tenancy
What is anti-social behaviour by a tenant?
A tenant’s anti-social behaviour is any activity that causes harm to the community or to the environment. This includes any action that leaves neighbours, or others in the community:
- feeling alarmed, harassed or distressed
- in fear of crime or concerned for public safety
- experiencing public disorder or public nuisance
Examples of tenant’s anti-social behaviour include:
- being nuisance, rowdy or inconsiderate neighbours
- vandalism, graffiti and fly-posting
- environmental damage such as littering, dumping rubbish and abandoning cars
- activities related to prostitution
- misuse of fireworks
- inconsiderate or inappropriate use of vehicles
There are conditions of property licences that relate specifically to anti-social behaviour of tenants.
Licence conditions and landlord responsibilities
For tenancies that began after 1 April 2015, landlords must get references for proposed new tenants
And provide tenants with written rental terms and conditions. These must include:
- a statement that no refuse/rubbish must be kept in the front or rear gardens, other than in any refuse storage facilities provided
- a clause holding the occupants responsible for any anti-social behaviour by themselves and/or their visitors. The landlord must let all occupants know about this clause as soon as they move in
For all tenancies landlords must:
- ensure that yards and gardens are maintained in reasonable repair and are kept in a clean and tidy condition and free from infestations
- make regular inspections to ensure the property is in a decent state of repair and that aren’t any breaches of the tenancy terms and conditions
- ensure that rubbish we don’t routinely collect (such as large items or hazardous waste) is disposed of responsibly and safely
- respond to complaints of ASB that concern occupants or their visitors
- inform the tenant within 14 days after discovering ASB, notifying them of the of consequences they may face if it doesn’t stop
- keep records of correspondence and/ or written notes relating to ASB for five years period. If we request to see details, landlords should make them available to us
Specific responsibilities: rubbish disposal
At the beginning of a tenancy, the landlord should:
- make tenants aware of the correct ways to dispose of rubbish and recycling - through our household rubbish and recycling services
- ensure there are enough bins (and other rubbish and recycling receptacles from our range) at the property - particularly where there are lots of people living in the property
Landlords should also respond promptly and appropriately to any issues identified by us, such as fly-tipping or repeated contamination of recycling bins with non-recyclable rubbish
Specific responsibilities: premises operating as brothels
We view premises operating as brothels as a most serious form of anti-social behaviour. Many standard tenancy agreements contain a clause that prohibits a property being used for ‘illegal or immoral purposes’.
If a landlord or their agent determines that their rented property is being used as a brothel or for an ‘illegal or immoral’ purpose, we expect them to take immediate steps to end the tenancy.
If landlords fail to deal with ASB - our powers
We have a variety of powers that we use to combat incidences of ASB.
Our officers can provide advice and assistance to landlords, their tenants and the wider neighbourhood, to address issues.
However, we can take formal action against landlords who fail to satisfactorily deal with their tenants’ ASB.
Reducing ASB
Our officers carry out a range of activities to support a reduction in ASB from privately rented homes. These include:
- investigating complaints, speaking to neighbours and alleged perpetrators
- arranging/ facilitating/ attending meetings with landlords/ agents, tenants and external agencies such as the police, with a view to resolving ASB
- investigating ASB pro-actively - such as looking into fly-tipping hotspots
- highlighting ASB issues to landlords - such as if a tenant is identified as causing a noise nuisance
- providing general legal advice to landlords and tenants – such as about the eviction procedure
- providing guidance to landlords – such as our example warning letters, they can download and send to tenants causing ASB
- monitoring a landlord’s response and effectiveness in resolving identified ASB
- taking strong and appropriate enforcement action wherever necessary
Formal action against landlords
If the ASB issues are serious, or identified ASB issues aren’t satisfactorily dealt with, we will consider one or more formal actions. These may include:
- serving a formal notice – such as for dealing with noise or rubbish disposal issues
- prosecution for breach of licence conditions (if the property is licensed)
- imposing financial penalties or starting prosecution proceedings
- refusing a property licence application
- revoking a property licence
Please note, it's an offence to let out a licensable property without a licence.
Landlord template letters
Newsletters Click to get info
Sign up for the Private Sector Landlords email newsletter
- Download the Private Landlords' email news 7 October 2020
- Download Private Sector Landlords email newsletter 2 September 2020
- Download Private Sector Landlords email newsletter 28 July 2020
- Download Private Sector Landlords email newsletter 19 June 2020
- Download Private Sector Landlords newsletter 28 May 2020
- Download the Private Sector Landlords newsletter 6 April 2020
- Download the Private Sector Landlords newsletter 20 February 2020
- Download the Private Sector Landlords newsletter 24 January 2020
- Download the email newsletter 25 November 2019
- Download the Private Sector Landlords newsletter 6 November 2019
- Download the Private Sector Landlords newsletter 22 October 2019
Letting your property through the council Click to get info
As a private landlord you can benefit from letting your property to people who are looking for a home and have approached the council for housing assistance.
We are looking for homes in Waltham Forest, across London and throughout the country.
If your property is in London, please contact our procurement partners, Capital Letters Ltd
- 020 3906 7460
- email: info@capitalletters.org.uk
If your property is outside of London, please contact our Private Sector Lettings Team
- 020 8496 5349
- email: PrivateSectorLettings@walthamforest.gov.uk
How you'll benefit as a landlord
Financial incentives
You can get a cash incentive for properties in London and surrounding areas.
Full tenancy checks and tenant finding service
Prospective tenants will be fully checked to ensure that there is no history of rent arrears or anti-social behaviour.
Free property accreditation
We will inspect your property and advise of any works required to meet letting standards.
Landlord insurance
Waltham Forest has successfully secured central government funding for an insurance product for landlords of London properties, which is available via Capital Letters.
- indemnify landlords against rent loss (up to 6 weeks max)
- cover for any malicious damage to their properties
- cover legal costs
For more information about the insurance product, please email: info@capitalletters.org.uk
What you will need to provide
Before we can use your property, we will need to inspect your property and you will need to provide us with the following:
- Proof of property ownership
- Licensing certificate where applicable
- An Energy Performance Certificate (EPC)
- A Gas Safety Certificate
- An Electrical Safety Certificate
Get landlord accreditation Click to get info
Getting landlord accredited provides protection for you and your tenants by making sure you get the right training to run your business.
How to get a landlord accreditation
If you are a private landlord, you can get accreditation through the London Landlord Accreditation Scheme (LLAS).
To become an accredited landlord, you must:
- complete a one-day development course
- agree to comply with a code of conduct
- be fit and proper
What the accreditation involves
The accreditation covers a development training course on housing laws and how to:
- avoid problems when running a rental business
- sort out problems when they occur
Why you should become an accredited landlord
Accreditation allows you to learn how to become a good landlord and run a successful business. Tenants are more likely to rent properties from a landlord who holds a recognised accreditation.
Contact us
Housing Standards
Sycamore House
Rear of Walthamstow Town House
Forest Road
Walthamstow
E17 4SU
- Tel: 020 8496 3000
- Email: housing.standards@walthamforest.gov.uk