Clamping and removal of vehicles

If you park in contravention of parking regulations on the public highway, footway or within any council-owned car park, your vehicle will be given a Penalty Charge Notice (PCN). Your vehicle may then be immediately removed and taken to the council car pound.

TRACE provides an online service for anyone whose vehicle may have been towed away for illegal parking by any council in London. The web service is available 24 hours a day, 365 days a year. TRACE will advise which pound the vehicle has been moved to and provide information on the procedure for release

You can also contact TRACE on 0300 077 0100 or text TRACE followed by your vehicle registration to 66663 (please note you may be charged for this service).

What to do if you suspect your car has been removed by the council Click to get info

The council no longer clamps vehicles unless they are abandoned vehicles parked in the borough streets or council car parks.

However if an unpaid PCN has progressed to warrant stage, enforcement agents from the council’s parking contractor (NSL) will carry out debt recovery with the help of clamps before taking it to one of their car pounds.

To retrieve your car you’ll need to contact the enforcement agency your debt was assigned to.

Contact details of enforcement agent companies Click to get info

Waltham Forest Parking Clamp and Removal Line
Phone: 0203 092 0112 and select option 1 at all times
Fax: 020 8808 2966

Equita
42-44 Henry Street
Northampton
NN1 4BZ

Phone: 01604 250 116
Email: info@equita.co.uk
Fax: 01604 633 489

Marston Group Ltd
P.O. Box 12019
Epping
CM16 9EB

Phone: 0845 074 3749
Email: info@marstongroup.co.uk

Newlyn PLC
PO BOX 933
Northampton
NN1 9DX

Phone: 01604 633 001
Fax: 01604 621 096
Email: enquiries@newlynplc.co.uk

Task Enforcement
PO BOX 66480
London
E17 0PB

Phone: 0845 6800 581
Fax: 0208 527 2315
Email: customerservices@taskenforcement.co.uk

Council car pound Click to get info

North London Pound
Unit 2
Orbital Business Park
Argon Road
Edmonton
N18 3BY

Phone: 0203 092 0112 and select option 1 at all times
Fax: 0208 808 2966

Opening hours

The pound is open:

Monday-Saturday, 7am to 12am
Sunday, 8am-8pm

Bank Holidays

The pound is closed on bank holidays, if your vehicle is held in our pound on a bank holiday the storage charges are frozen for that day.

Getting your vehicle back Click to get info

Before your vehicle is released from the pound you’ll need to provide proof of identity, ownership of a vehicle and pay all charges (PCN, release fee and any storage charges).

Before a vehicle can be released to the alleged owner, two forms of documentation must be produced.

Download the list of documents you can use for proof of identity and ownership.

Charges Click to get info

See pay Pay a parking penalty charge notice (PCN) for details of clamping and removal charges.

Challenging clamping or removal Click to get info

If you think you had exceptional reasons for parking where you did, you can tell us what your reasons were and why you are challenging the clamping or removal. This is called 'making a challenge'. You’ll need to pay all fees before you can make a challenge.

Your challenge must be received within 28 days of your vehicle being released. Once the challenge is received we must respond fully within 56 days.

Challenge clamping or removal of a vehicle online

Please note that we’ll send our response by Royal Mail.

You can also write to us at:

Waltham Forest Parking Services
PO Box 9319
Leyton
E10 7RX

Email: parking.services@walthamforest.gov.uk

What happens next? Click to get info

If we accept your challenge, we’ll refund the amount paid. If the challenge is rejected you’ll receive a formal ‘rejection letter’, and let you know how to challenge to the London Tribunals Environment and Traffic Adjudicator.

Help with completing online forms Click to get info

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.