What to do if you suspect your car has been removed by the council Click to get info
The council no longer clamps vehicles unless they are abandoned vehicles parked in the borough streets or council car parks.
However if an unpaid PCN has progressed to warrant stage, enforcement agents from the council’s parking contractor (NSL) will carry out debt recovery with the help of clamps before taking it to one of their car pounds.
To retrieve your car you’ll need to contact the enforcement agency your debt was assigned to.
Contact details of enforcement agent companies Click to get info
Waltham Forest Parking Clamp and Removal Line
Phone: 0203 092 0112 and select option 1 at all times
Fax: 020 8808 2966
Equita
42-44 Henry Street
Northampton
NN1 4BZ
Phone: 01604 250 116
Email: info@equita.co.uk
Fax: 01604 633 489
Marston Group Ltd
P.O. Box 12019
Epping
CM16 9EB
Phone: 0845 074 3749
Email: info@marstongroup.co.uk
Newlyn PLC
PO BOX 933
Northampton
NN1 9DX
Phone: 01604 633 001
Fax: 01604 621 096
Email: enquiries@newlynplc.co.uk
Task Enforcement
PO BOX 66480
London
E17 0PB
Phone: 0845 6800 581
Fax: 0208 527 2315
Email: customerservices@taskenforcement.co.uk
Council car pound Click to get info
North London Pound
Unit 1
Waltham Park Way
London
E17 5DU
Phone: 0203 092 0112 and select option 1 at all times
Fax: 0208 808 2966
Opening hours
The pound is open:
- Monday to Saturday, 7am to 10pm
- Sunday, 8am to 8pm
Bank Holidays
The pound is closed on bank holidays, if your vehicle is held in our pound on a bank holiday the storage charges are frozen for that day.
Getting your vehicle back Click to get info
Before your vehicle is released from the pound you’ll need to provide proof of identity, ownership of a vehicle and pay all charges (PCN, release fee and any storage charges).
Before a vehicle can be released to the alleged owner, two forms of documentation must be produced.
Download the list of documents you can use for proof of identity and ownership.
Charges Click to get info
See pay Pay a parking penalty charge notice (PCN) for details of clamping and removal charges.
Challenging clamping or removal Click to get info
If you think you had exceptional reasons for parking where you did, you can tell us what your reasons were and why you are challenging the clamping or removal. This is called 'making a challenge'. You’ll need to pay all fees before you can make a challenge.
Your challenge must be received within 28 days of your vehicle being released. Once the challenge is received we must respond fully within 56 days.
Challenge clamping or removal of a vehicle online
Please note that we’ll send our response by Royal Mail, unless you specify that you wish to receive a response via e-mail.
You can also write to us at:
Waltham Forest Parking Services
Email: wfpcn@nsl.co.uk
What happens next? Click to get info
If we accept your challenge, we’ll refund the amount paid. If the challenge is rejected you’ll receive a formal ‘rejection letter’, and let you know how to challenge to the London Tribunals Environment and Traffic Adjudicator.
Help with completing online forms Click to get info
If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.