You can challenge your penalty charge notice (PCN) online. You can view the penalty charge notice information including any photographs of the alleged contravention. Once submitted you will receive an email confirmation, as long as you supply an email when submitting your representation.
If you want to challenge your PCN by email please send it to firstname.lastname@example.org, you will receive an an automatic response confirming receipt.
We aim to respond to representations within 20 working days.
If a protected characteristic, listed in the Equality Act 2010, or another condition makes it difficult for you to challenge or pay your PCN, we will be happy to consider what reasonable adjustments we can make to assist. To request an adjustment please email email@example.com or call 0203 092 0112 option 6.