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Contact Waltham Forest Council

Last updated 11 June 2015

Contacting the Council

You can get up-to-date information about Council services: 

On the website 

The website is available 24 hours a day and you can apply online for most services: 

By telephone 

Call Waltham Forest Direct on: 

  • 020 8496 3000
  • Minicom 020 8496 3010
  • Fax 020 8496 3301 

Open: Monday-Friday 9am-5pm. Closed on weekends and on public holidays. An emergency only service will operate at all other times. 

In person: Library Plus 

As well as offering books, CDs, DVDs and free internet access you can pay your council tax bill and get additional help and advice from Council staff. 

Contact details and opening hours are listed below. 

Detailed information on Library Plus branches is available via the links at the bottom of this page. 

Leyton library 

High Road
Leyton E10 5QH 

Tel 020 8496 1090 (voice and Minicom) 

Opening hours: 

  • Monday-Friday 9am–7pm
  • Saturday 9am-6pm
  • Sunday 12noon-4pm 

North Chingford library 

The Green
Chingford E4 7EN 

Tel 020 8496 1070 (voice and Minicom) 

Opening hours: 

  • Monday-Friday 9am–7pm
  • Saturday 9am-6pm
  • Sunday 12noon-4pm 

Walthamstow library 

High Street
Walthamstow E17 7JN 

Tel 020 8496 3189 

Opening hours: 

  • Monday-Friday 9am–7pm
  • Saturday 9am-6pm
  • Sunday 10am-4pm 

Leytonstone Library 

The library is closed 20 October 2014 to September 2015 for refurbishment. 

By email 

Email Waltham Forest Direct at wfdirect@walthamforest.gov.uk 

By post 

If you want to contact us by post, please write direct to the service. 

If you do not know the address, you can write to: 

Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF 

Social services for adults and older people 

Social services for adults and older people can be contacted at: 

Adult Social Care
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF 

020 8496 3000
wfdirect@walthamforest.gov.uk 

Social services for children, young people and families 

Social services for children, young people and families can be contacted at: 

Families Directorate

Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF 

020 8496 3000
wfdirect@walthamforest.gov.uk 

Housing services 

The Council's housing services can be contacted at  

Housing Services
Cedar Wood House
2d Fulbourne Road
Walthamstow E17 4GG 

020 8496 3000 

We also have specific information on: 

What to do if you're worried about a child or vulnerable adult 

If they are at immediate risk of harm...

  • Dial 999 

If you have a concern about them... 

You can see more detailed information on how we handle reports like this by visiting our child protection or report harm against an adult at risk pages. 

Social work emergencies outside office hours, at weekends and on public holidays 

Outside working hours and at weekends, call Customer Services on 020 8496 3000. 

An out of hours emergency duty social worker will be contacted who will call you back. 

Complaints, compliments and suggestions 

If you want to complain about a Council service you can use our online complaints form

The frequently asked questions section is designed to give you answers to some of the most commonly asked questions about our complaints process

If you want to give a compliment, or make a suggestion you can use our online compliment or suggestion form

Make a Freedom of Information request 

You can make a request for information under the Freedom of Information Act

Residents Charter 

The Residents First Charter outlines the standards that you can expect from everyone working for the Council, whether you contact us by telephone, in writing, through our website or visit us in person.

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