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Worried about a child

What to do if you are worried about the safety of welfare of a child or young person.

If you feel that a child or young person is at immediate risk of harm, please call the police on 999 who can provide an immediate response.

Alternatively, you can contact your local police on 101 at any time.

Members of the public

If you don’t believe the risk requires immediate action, contact the Multi Agency Safeguarding Hub (MASH) team to discuss your concerns with a social worker.

Call 020 8496 2310 or email MASHrequests@walthamforest.gov.uk

The MASH social worker will aim to get as much information as possible about the child and the family and you can remain anonymous if you wish.

The telephone line is open between 9am and 5pm Monday to Friday only, excluding bank holidays

Outside of office hours, if your concerns are urgent, you can call our Emergency Duty Team on 020 8496 3000

Professionals

If you have concerns about a child, please complete a MASH referral form to request either early help or statutory social work support for a family. Please return completed forms to MASHrequests@walthamforest.gov.uk

Where you feel your concern is urgent and you need to speak to a social worker to agree a plan of action today or if you’re unsure about what support a child and family needs, or whether you should make a referral, please call MASH on 020 8496 2310 to speak to a social worker.   

Outside of office hours, if your concerns are urgent, you can call our Emergency Duty Team on 020 8496 3000

Concerns about someone working with children

The Local Authority Designated Officer (LADO) is involved when there are concerns about an adult working or volunteering with children.

Report concerns about a professional or volunteer working with children to LADO.

MASH contact information:

Opening times

Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
9am to 5.15pm
9am to 5.15pm
9am to 5.15pm
9am to 5.15pm
9am to 5pm