In-person: Library Plus

As well as offering books, CDs, DVDs and free internet access you can pay your council tax bill and get additional help and advice from council staff.

Leyton Library

High Road
Leyton E10 5QH

Opening hours:

  • Monday to Tuesday 10am to 6pm
  • Wednesday Closed
  • Thursday to Saturday 10am to 6pm
  • Sunday Closed

North Chingford Library

The Green
Chingford E4 7EN

Opening hours:

  • Monday to Friday 9am to 7pm
  • Saturday 9am to 6pm
  • Sunday 12noon to 4pm

Walthamstow Library

High Street
Walthamstow E17 7JN

Opening hours:

  • Monday to Friday 9am to 7pm
  • Saturday 9am to 6pm
  • Sunday 10am to 4pm

Leytonstone Library

6 Church Lane
London E11 1HG

Opening hours:

  • Monday to Friday 9am to 7pm
  • Saturday 9am to 6pm
  • Sunday 12noon to 4pm

Social services for adults and older people

Adult Social Care
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Phone 020 8496 3000
Minicom 020 8496 3010
Fax 020 8496 1813

Social services for children, young people and families

Families Directorate
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Phone 020 8496 2310 (Monday to Thursday, 9am to 5.15pm and Friday, 9am to 5pm)
Phone 020 8496 3000 (out of hours)
Minicom 020 8496 3010
Fax 020 8496 2313

What to do if you're worried about a child or vulnerable adult?

If they are at immediate risk of harm.

Dial 999

If you have a concern about them.

You can see more detailed information on how we handle reports like this by visiting our child protection or report harm against an adult at risk pages.

Social work emergencies outside office hours, at weekends and on public holidays

Outside working hours and at weekends, call Customer Services on 020 8496 3000.

An out of hours emergency duty social worker will be contacted who will call you back.

Contact us about parking

Telephone: 0203 092 0112

Opening times: Monday to Friday, 9am to 5pm

  • Option 1 – Clamp removal enquiries
  • Option 2 – Pay your PCN
  • Option 3 – Parking permit enquiries 
  • Option 4 – Parking enforcement
  • Option 5 – Information on making representations and challenges - this is a recorded message explaining how to appeal
  • Option 6 – PCN  enquiries 
  • Option 7 – Parking suspensions and dispensations
  • Option 8 – Report misuse of a Blue Badge

Contact us about Council Tax

Select and complete one of the Council Tax online forms on our dedicated Contact us about Council Tax page. 

Housing services

Cedar Wood House is closed to the public, we are delivering our services online. Should a resident require a face-to-face interview, this can be arranged virtually using either Microsoft Teams or via Zoom. Both apps can be downloaded to a smartphone, if however, you are unable to do this we can arrange for you to visit a library and use the facilities there.

We also have specific information on:

Contact us by post

Please write directly to the service. If you do not know the address, write to:

Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Relay services for deaf, hard of hearing and speech-impaired people

Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people using both app and textphone technology.

You can use Relay UK from a smartphone, tablet, computer or textphone. When making a call, you will be connected to a Relay Assistant who will speak the words you type to the person you're calling. The Relay Assistant will type their reply so you can read it on your display.

If you are a textphone (minicom) user, please dial 18001 before the number you require.

If you have downloaded the Relay UK app, first open the app before dialling the number you require on your device’s keypad. For more information on using the app.

Visit the Replay UK website  

Relay UK assisted calls are charged at your telecommunication provider’s normal rates.

If you have any problems connecting to the Council, or it is your first time using Relay UK, dial 0870 240 95 98 from a textphone or the app for help, or visit the how to use Relay UK page.