In person: Library Plus Click to get info
As well as offering books, CDs, DVDs and free internet access you can pay your council tax bill and get additional help and advice from council staff.
Leyton Library
High Road
Leyton E10 5QH
Opening hours:
- Monday to Friday 9am to 7pm
- Saturday 9am to 6pm
- Sunday 12noon to 4pm
North Chingford Library
The Green
Chingford E4 7EN
Opening hours:
- Monday to Friday 9am to 7pm
- Saturday 9am to 6pm
- Sunday 12noon to 4pm
Walthamstow Library
High Street
Walthamstow E17 7JN
Opening hours:
- Monday to Friday 9am to 7pm
- Saturday 9am to 6pm
- Sunday 10am to 4pm
Leytonstone Library
6 Church Lane
Leytonstone
London E11 1HG
Opening hours:
- Monday to Friday 9am to 7pm
- Saturday 9am to 6pm
- Sunday 12 to 4pm
Social services for adults and older people Click to get info
Social services for adults and older people can be contacted at:
Adult Social Care
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Phone 020 8496 3000
Minicom 020 8496 3010
Fax 020 8496 1813
Email wfdirect@walthamforest.gov.uk
Social services for children, young people and families Click to get info
Social services for children, young people and families can be contacted at:
Families Directorate
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Phone 020 8496 2310 (Monday to Thursday, 9am to 5.15pm and Friday, 9am to 5pm)
Phone 020 8496 3000 (out of hours)
Minicom 020 8496 3010
Fax 020 8496 2313
Email wfdirect@walthamforest.gov.uk
What to do if you're worried about a child or vulnerable adult Click to get info
If they are at immediate risk of harm...
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Dial 999
If you have a concern about them...
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Call Waltham Forest Direct on 020 8496 3000 or email wfdirect@walthamforest.gov.uk
You can see more detailed information on how we handle reports like this by visiting our child protection or report harm against an adult at risk pages.
Outside working hours and at weekends, call Customer Services on 020 8496 3000.
An out of hours emergency duty social worker will be contacted who will call you back.
By post Click to get info
If you want to contact us by post, please write direct to the service.
If you do not know the address, you can write to:
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Contact us about parking Click to get info
Telephone: 0203 092 0112
Opening times: Monday to Friday, 9am to 5pm
- Option 1 – Clamp removal enquiries
- Option 2 – Pay your PCN
- Option 3 – Parking permit enquiries
- Option 4 – Parking enforcement
- Option 5 – Information on making representations and challenges - this is a recorded message explaining how to appeal
- Option 6 – PCN enquiries
- Option 7 – Parking suspensions and dispensations
- Option 8 – Report misuse of a Blue Badge
Contact us about Council Tax Click to get info
Select and complete one of the online forms on our dedicated Contact us about Council Tax page.
If your enquiry isn't listed, there's also a more general Council Tax enquiry form.
Housing services Click to get info
The council's housing services can be contacted at
Housing Services
Cedar Wood House
2d Fulbourne Road
Walthamstow E17 4GG
We also have specific information on:
- Council housing
- Homelessness advice and support
- Housing advice or email housing.advice@walthamforest.gov.uk
- Reporting a council house repair
The council house repair line can be contacted on
020 8496 4197, 24 hours a day.
Make a Freedom of Information request Click to get info
You can make a request for information under the Freedom of Information Act
Residents charter Click to get info
The Residents First Charter; outlines the standards that you can expect from everyone working for the council, whether you contact us by telephone, in writing, through our website or visit us in person.
Help with completing online forms Click to get info
If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.
Complaints, compliments and suggestions Click to get info
If you want to complain about a council service you can use our online complaints form.
Make a complaint about a council service
If you want to give a compliment, or make a suggestion you can use our online compliment or suggestion form.