Contact Waltham Forest Council

Online council services

Contacting the council

You can get up-to-date information about council services:

Online via our website

In person visit a Library Plus branch

On the website Click to get info

The website is available 24 hours a day and you can apply online for most services:

In person: Library Plus Click to get info

As well as offering books, CDs, DVDs and free internet access you can pay your council tax bill and get additional help and advice from council staff.

Contact details and opening hours are listed below.

Leyton library

High Road
Leyton E10 5QH

Phone 020 8496 1090 (voice and Minicom)

Opening hours:

  • Monday-Friday 9am–7pm
  • Saturday 9am-6pm
  • Sunday 12noon-4pm

North Chingford library

The Green
Chingford E4 7EN

Phone 020 8496 1070 (voice and Minicom)

Opening hours:

  • Monday-Friday 9am–7pm
  • Saturday 9am-6pm
  • Sunday 12noon-4pm

Walthamstow library

High Street
Walthamstow E17 7JN

Phone 020 8496 3189

Opening hours:

  • Monday-Friday 9am–7pm
  • Saturday 9am-6pm
  • Sunday 10am-4pm

Leytonstone Library

6 Church Lane
Leytonstone
London E11 1HG

Phone 020 8496 1190

Opening hours:

  • Monday to Friday 9am to 7pm
  • Saturday 9am to 6pm
  • Sunday 12 to 4pm

By post Click to get info

If you want to contact us by post, please write direct to the service.

If you do not know the address, you can write to:

Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Social services for adults and older people can be contacted at:

Adult Social Care
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Phone 020 8496 3000
Minicom 020 8496 3010
Fax 020 8496 1813
Email wfdirect@walthamforest.gov.uk

Social services for children, young people and families can be contacted at:

Families Directorate

Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Phone 020 8496 2310 (Mon-Thurs, 9am-5.15pm and Fri, 9am-5pm)
Phone 020 8496 3000 (out of hours)
Minicom 020 8496 3010
Fax 020 8496 2313
Email wfdirect@walthamforest.gov.uk

If they are at immediate risk of harm...

  • Dial 999

If you have a concern about them...

You can see more detailed information on how we handle reports like this by visiting our child protection or report harm against an adult at risk pages.

Outside working hours and at weekends, call Customer Services on 020 8496 3000.

An out of hours emergency duty social worker will be contacted who will call you back.

Housing services Click to get info

The council's housing services can be contacted at

Housing Services
Cedar Wood House
2d Fulbourne Road
Walthamstow E17 4GG

We also have specific information on:

Residents charter Click to get info

The Residents First Charter; outlines the standards that you can expect from everyone working for the council, whether you contact us by telephone, in writing, through our website or visit us in person.​

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.​​​​​​​

If you want to complain about a council service you can use our online complaints form.
Make a complaint about a council service

If you want to give a compliment, or make a suggestion you can use our online compliment or suggestion form.

Make a compliment or suggestion