Contact Waltham Forest Council

As well as offering books, CDs, DVDs and free internet access you can pay your council tax bill and get additional help and advice from council staff.

Leyton Library

High Road
Leyton E10 5QH

Opening hours:

• Monday to Friday 9am to 7pm
• Saturday 9am to 6pm
• Sunday 12noon to 4pm

North Chingford Library

The Green
Chingford E4 7EN

Opening hours:

• Monday to Friday 9am to 7pm
• Saturday 9am to 6pm
• Sunday 12noon to 4pm

Walthamstow Library

High Street
Walthamstow E17 7JN

Opening hours:

• Monday to Friday 9am to 7pm
• Saturday 9am to 6pm
• Sunday 10am to 4pm

Leytonstone Library

6 Church Lane
Leytonstone
London E11 1HG

Opening hours:

• Monday to Friday 9am to 7pm
• Saturday 9am to 6pm
• Sunday 12 to 4pm

Social services for adults and older people can be contacted at:

Adult Social Care
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Phone 020 8496 3000
Minicom 020 8496 3010
Fax 020 8496 1813
Email wfdirect@walthamforest.gov.uk

Social services for children, young people and families can be contacted at:

Families Directorate

Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Phone 020 8496 2310 (Monday to Thursday, 9am to 5.15pm and Friday, 9am to 5pm)
Phone 020 8496 3000 (out of hours)
Minicom 020 8496 3010
Fax 020 8496 2313
Email wfdirect@walthamforest.gov.uk

If they are at immediate risk of harm...

• Dial 999

If you have a concern about them...

• Call Waltham Forest Direct on 020 8496 3000 or email wfdirect@walthamforest.gov.uk

You can see more detailed information on how we handle reports like this by visiting our child protection or report harm against an adult at risk pages.

Outside working hours and at weekends, call Customer Services on 020 8496 3000.

An out of hours emergency duty social worker will be contacted who will call you back.

If you want to contact us by post, please write direct to the service.

If you do not know the address, you can write to:

Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Select and complete one of the online forms on our dedicated Contact us about Council Tax page.

If your enquiry isn't listed, there's also a more general Council Tax enquiry form.

The council's housing services can be contacted at

Housing Services
Cedar Wood House
2d Fulbourne Road
Walthamstow E17 4GG

We also have specific information on:

• Council housing 
• Homelessness advice and support
• Housing advice or email housing.advice@walthamforest.gov.uk 
• Reporting a council house repair
  The council house repair line can be contacted on
  020 8496 4197, 24 hours a day. 

You can make a request for information under the Freedom of Information Act

Make a Freedom of Information (FOI) request

The Residents First Charter; outlines the standards that you can expect from everyone working for the council, whether you contact us by telephone, in writing, through our website or visit us in person.​

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.​​​​​​​

If you want to complain about a council service you can use our online complaints form.
Make a complaint about a council service

If you want to give a compliment, or make a suggestion you can use our online compliment or suggestion form.

Make a comment, compliment or complaint