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What personal information do we collect?

We collect a range of information, including:

  • contact details - name, address, email, phone number, etc.
  • date of birth
  • proof of identity
  • NHS number and NI number
  • information about your family
  • your IP address, what pages you visited, and when
  • lifestyle, social and personal circumstances
  • the services you receive
  • financial details if you make or receive payments
  • work details (when you apply for jobs)
  • housing information (from council tenants)
  • photos, personal appearance, and behaviour
  • licenses or permits held
  • business activities

We sometimes collect sensitive information. This is called special category data. It includes:

  • physical or mental health details
  • race or ethnicity
  • gender and sexual orientation
  • trade union membership
  • political party membership and views
  • offences (including alleged)
  • religious or similar beliefs
  • criminal proceedings, results, and sentences

We may also record and monitor calls to our Contact Centre for quality and training purposes.