Our corporate privacy notice

We collect a range of information, including:

• contact details - name, address, email, phone number, etc.
• date of birth
• proof of identity
• NHS number and NI number
• information about your family
• your IP address, what pages you visited, and when
• lifestyle, social and personal circumstances
• the services you receive
• financial details if you make or receive payments
• work details (when you apply for jobs)
• housing information (from council tenants)
• photos, personal appearance, and behaviour
• licenses or permits held
• business activities

We sometimes collect sensitive information. This is called special category data. It includes:

• physical or mental health details
• race or ethnicity
• gender and sexual orientation
• trade union membership
• political party membership and views
• offences (including alleged)
• religious or similar beliefs
• criminal proceedings, results, and sentences

We may also record and monitor calls to our Contact Centre for quality and training purposes.