Click here to activate screen reader, translation and accessibility tools

Resident involvement strategy

The Housing Engagement & Insight team has developed a new Resident Involvement Strategy (PDF) through consultation with residents.

The strategy sets out five clear priorities that will support the delivery of excellent resident involvement:

  • Demonstrate the outcomes and value for money of involvement
  • Provide a wide range of involvement opportunities that give residents influence over local and strategic decision-making
  • Increase involvement and use of resident intelligence to drive service improvements
  • Make better use of technology for involvement
  • Provide training, capacity building and other support for both residents and staff

For each of these five priority areas, the strategy sets out clear and measurable actions that will be undertaken to deliver and achieve these.