Last updated: 9 January 2024

Next review: 9 January 2025

Face to Face Help and Support

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Digital champion volunteer and resident laughing

There are various ways you can access face-to-face support to improve your skills with technology and digital devices:  

  • Digital Help Drop ins - Supported by Digital Champion volunteers 
  • IT support sessions - Supported by Libraries staff 
  • Digital Skills in the Community – Delivered by local community organisations

Digital Help Drop ins - Supported by Digital Champion volunteers

We are running free drop-in sessions for residents to get help with their devices and use the internet. The sessions will be delivered by our friendly digital champion volunteers Sessions are currently being held in Walthamstow and Leytonstone Library. These sessions will also be rolled out across the rest of the borough. 

Whether you want someone to guide you through an issue or if you want a relaxed setting to understand more about your smartphone or tablet, there are options available for support. There is no need to book, just turn up and be greeted by one of our friendly digital champion volunteers:

Leytonstone LibraryDrop-in session in LeytonstoneTuesdays 5pm to 7pm
Wood Street LibraryDrop-in session in Wood Street Library Wednesdays5pm to 7pm
Walthamstow LibraryDrop-in session in WalthamstowFridays2pm to 4pm 

IT support sessions - Supported by Libraries staff

The Libraries team are also running their own free, weekly sessions in different Libraries across the borough:

Lea Bridge LibraryIT sessionsMondays2pm to 3pm
Chingford LibraryIT sessions Mondays2pm to 3pm 
Walthamstow LibraryIT SessionsWednesdays3pm to 4pm
Hale End LibraryIT sessionsFridays 11am to 12pm
Wood Street LibraryIT SessionsFridays 3pm to 4pm
Leytonstone LibraryIT sessionsFridays4pm to 5pm
Higham Hill LibraryIT sessionsFridays4pm to 5pm

Digital Skills in the Community

Through the Digital Inclusion Fund 2023 we have awarded community organisations grants to deliver support for their local communities to develop their digital skills and improve their access to technology. 

Digital Equity for all

Blossom ASA CIC

Are you interested in learning how to book online GP appointments or blood tests? Do you need guidance on using smartphones or laptops? Would you like to explore the functionalities of WhatsApp and other useful apps? Blossom's Digital Skills Class for Beginners is here to support you. Additionally, if you require assistance in creating an email account, we can help with that too!

In addition to our main location, we offer digital inclusion services at Leytonstone Library from 12pm to 2pm every Wednesday.

Our services are available in various community languages to ensure accessibility and inclusivity for all residents.

How to access: Residents or referral organisations will need to book in advance to access our project. To make a booking, please contact Amira Louati at 07956179160 or Shahid at 07786478961.

Eligibility: You must be a resident of Waltham Forest. 

Digital Skills and Support for Older People

Age UK Waltham Forest

We cover all manner of technology subjects for PCs, Laptops, Tablets, and Phones. Run by our volunteer tutors, who have many years of computing experience and understand the needs of our target age range, they will help you get the most out of your technology.

There is on-site public wifi on our premises, only people who join our activities can use it.

How to access: To book your place, please get in touch with the office at 0208 558 5512, pop in, or by emailing events@ageukwalthamforest.org.uk to make an appointment.

Eligibility: Those aged 60 and over.

  • Address: Waltham Forest Resource Hub North, 58 Hall Lane Chingford E4 8EU 
  • Email: events@ageukwalthamforest.org.uk
  • Telephone: 02085585512
  • Age UK Waltham Forest Website
  • Opening hours: Weekly Thursdays from 10am until 1pm and every third Monday of the month from 1:30pm to 3:30pm (plus home visiting service)

Digital art for Beginners

Idea Space

Join us for free beginner sessions to learn to create digital art. These relaxed artist-led workshops for adults help you learn new creative skills in digital graphic design, illustration, animation, and more.

Equipment is provided.

How to access: Book in advance. Call or text: 07517677206 or email: ideaspace64@gmail.com

Eligibility: Anyone interested in digital arts can attend, no experience is needed.

Digital Workshops at Lighthouse

 Lighthouse at Saint Mary's Leyton Church

For those who struggle with getting online or anything digital - we are here to help! Covering everything from Word to email and filling out online forms. We will be meeting to help you get confident online.

How to access: No need to book.

Eligibility: Open to all the community, especially those socially isolated and experiencing food poverty. 

The IT Club

CREST Waltham Forest

A new project starting in July in a relaxed community setting in central Walthamstow, providing tailored IT skills training for anyone who experiences a mental illness and who feels they would benefit from one-to-one support.  All sessions are free and designed to meet the needs of the individual.  No experience or equipment is needed.

How to access: Participants will need to book via a phone call to the staff who are managing this project. 

Eligibility: Aimed at anyone who experiences any form of mental health issue and especially if socially isolated. 

 

Digital Inclusion for the Vulnerable

Islamic Hands

Do you feel confident using computers and the internet? If not, we're here to make it easy for you! We start with the basics and help you become comfortable using computers.

How to access: No booking required, just turn up! 

Eligibility: Refugees, Asylum Seekers, and those in low-income households are welcome. 

  • Address: First Floor, 757 Lea Bridge Road, Walthamstow, E17 9DZ
  • Email: admin@islamichands.com
  • Telephone: 0742 757 8818
  • Opening hours: Every Saturday, between 10am and 1pm, during school term-time