Pest control services



If you have undesirable animals, insects and other pests, you can get them treated by our pest control team.

This service is available for all residents and businesses in the borough. 

Make your pest control booking online

Eight-five per cent of our customers found this service gave value for money.

Customer feedback “I cannot thank them enough, excellent value, very helpful and thorough, very punctual”

You can only book pest control services online

Book your pest control online

Reschedule your appointment

If you need to change the time/ date of your appointment, you can do that online up until two days before the appointment time. 

Should you need to reschedule less than two days before your appointment, you'll find the details on your confirmation email.

Cancel your appointment

To cancel your appointment, you can do that online. See your confirmation email for details of our refund process.

Booking for someone else

You can use your own My Account and then put their details in when asked for the treatment address. You’ll then be sent a confirmation you can share with the person.

If you didn’t book your appointment online/ have lost details

Information about your appointment should be on the confirmation email you receive.

If you’ve lost this information, please email us with as much detail about your request - when you made the booking, what name and address, booking reference number..


Telephone: 0208 496 5525

On the day of your appointment

Appointments are from 8am to 12pm or 12pm to 3pm.

Someone needs to be in when we arrive as we can’t enter your premises unaccompanied.

Pest control costs Click to get info

You can book an appointment and make your payment using the online booking form 

All major credit/ debit cards accepted.

Types of pest Standard charge Concession charge
Bed bugs (two visits) (includes one room with a maximum of three beds) £185 £130
Bed bugs - additional rooms (max three beds each, two visits) £16.50  each £16.50 each
Carpet beetles (one infested room, two visits) £115 No reduced fee
Carpet beetles - additional rooms (two visits) £16.50 each £16.50 each
Cockroaches (two visits) £150 £101
Common clothes moths (one infested room, two visits) £115 No reduced fee
Common clothes moths - additional rooms (two visits) £16.50 each £16.50 each
Fleas (two visits) £140 £99
Garden ants (two visits) £115 No reduced fee
Mice (three visits including bait removal) £150 £110
Pharaoh Ants (three visits) £145 £103
Rats (three visits including bait removal) £150 £108
Wasps (one nest) £90 No reduced fee
Extra nest £45 £45

Book your pest control treatment online

Eligibility for concession charges

You could be eligible for concessionary rates if you’re a:

  • resident receiving council tax support or housing benefit
  • landlord with a valid private rented property licence (PRPL)

You’ll need to provide proof of your eligibility when you book and pay for our pest control service, for example license number for landlords.

If you don’t know what type of pest is causing the problem, you can look at the fact sheets below, or you can use the online pest identification service.

How the pest identification service works

  • find it on the online booking form 
  • explore useful help and factsheets about pests
  • if you need further help you can enter in details of your pest and upload photos
  • you’ll then get an email within three working days with an assessment and recommended action
Pest Preparing your property before treatment Fact sheet
Bed bugs Bed bugs treatment (17KB PDF) Bed bug (21 KB PDF)
Cockroaches Cockroaches treatment (16KB PDF) Cockroach (41KB PDF)
Fleas Fleas treatment (16 KB PDF) Fleas (45 KB PDF)
Mice Mice treatment (17 KB PDF) Rat  (33 KB PDF)
Pharaoh ants   Pharaoh ant (49 KB PDF)

Other common pests

Pest types Fact sheets
Ants Garden ant (33 KB PDF)
Bees and wasps

Bumble bees (37KB PDF)

Mortar bees (35KB PDF)

Wasps (36KB PDF)


Carpet beetles (36KB PDF)

Cigarette beetle and drugstore beetle (39KB PDF)

Flour beetle (35KB PDF)

Larder beetle (35KB PDF)

Birds Feral pigeon (30 KB PDF)
Flies Fruit flies (36 KB PDF)
Food pests

Psocids (44KB PDF)

Rice weevil (35KB PDF)

Yellow mealworm (38KB PDF)

Garden pests

Foxes (41KB PDF)

Gray squirrel (37KB PDF)

Harlequin ladybirds (41KB PDF)

House pests


Silverfish (35KB PDF)

Wharf borer(35KB PDF)

Woodlice (33KB PDF)


Clothes moth (38KB PDF)

Indian meal moth (34KB PDF)


The chemicals we use are safe, as long as you follow instructions and advice.

You must keep pets and children away from the poisons and / or insecticides we used. We never lay poison if the risk is too high.

Landlords and businesses Click to get info

If you’re a business (including landlords) use this online booking form to make a booking or to request a free site survey and quotation.  

If you’re a landlord you could be eligible for the concession charge for standard properties (see Pest control costs)

Services you can get

  • a one-off treatment service to deal with a specific pest problem

Or you can

  • get your premises assessed by us, and agree a regular treatment plan to keep your property free of pests

Contact us for more information about our commercial pest control services


Telephone: 020 8496 5525