How to book/ manage your booking Click to get info
You can only book pest control services online
Reschedule your appointment
If you need to change the time/ date of your appointment, you can do that online up until two days before the appointment time.
Should you need to reschedule less than two days before your appointment, you'll find the details on your confirmation email.
Cancel your appointment
To cancel your appointment, you can do that online. See your confirmation email for details of our refund process.
Booking for someone else
You can use your own My Account and then put their details in when asked for the treatment address. You’ll then be sent a confirmation you can share with the person.
If you didn’t book your appointment online/ have lost details
Information about your appointment should be on the confirmation email you receive.
If you’ve lost this information, please email us with as much detail about your request - when you made the booking, what name and address, booking reference number..
Telephone: 0208 496 5525
On the day of your appointment
Appointments are from 8am to 12pm or 12pm to 3pm.
Someone needs to be in when we arrive as we can’t enter your premises unaccompanied.
Pest control costs Click to get info
You can book an appointment and make your payment using the online booking form
All major credit/ debit cards accepted.
|Types of pest||Standard charge||Concession charge|
|Bed bugs (two visits) (includes one room with a maximum of three beds)||£185||£130|
|Bed bugs - additional rooms (max three beds each, two visits)||£16.50 each||£16.50 each|
|Carpet beetles (one infested room, two visits)||£115||No reduced fee|
|Carpet beetles - additional rooms (two visits)||£16.50 each||£16.50 each|
|Cockroaches (two visits)||£150||£101|
|Common clothes moths (one infested room, two visits)||£115||No reduced fee|
|Common clothes moths - additional rooms (two visits)||£16.50 each||£16.50 each|
|Fleas (two visits)||£140||£99|
|Garden ants (two visits)||£115||No reduced fee|
|Mice (three visits including bait removal)||£150||£110|
|Pharaoh Ants (three visits)||£145||£103|
|Rats (three visits including bait removal)||£150||£108|
|Wasps (one nest)||£90||No reduced fee|
Eligibility for concession charges
You could be eligible for concessionary rates if you’re a:
- resident receiving council tax support or housing benefit
- landlord with a valid private rented property licence (PRPL)
You’ll need to provide proof of your eligibility when you book and pay for our pest control service, for example license number for landlords.
Find out what types of pests you have Click to get info
If you don’t know what type of pest is causing the problem, you can look at the fact sheets below, or you can use the online pest identification service.
How the pest identification service works
- find it on the online booking form
- explore useful help and factsheets about pests
- if you need further help you can enter in details of your pest and upload photos
- you’ll then get an email within three working days with an assessment and recommended action
|Pest||Preparing your property before treatment||Fact sheet|
|Bed bugs||Bed bugs treatment (17KB PDF)||Bed bug (21 KB PDF)|
|Cockroaches||Cockroaches treatment (16KB PDF)||Cockroach (41KB PDF)|
|Fleas||Fleas treatment (16 KB PDF)||Fleas (45 KB PDF)|
|Mice||Mice treatment (17 KB PDF)||Rat (33 KB PDF)|
|Pharaoh ants||Pharaoh ant (49 KB PDF)|
Other common pests
|Pest types||Fact sheets|
|Ants||Garden ant (33 KB PDF)|
|Bees and wasps||
Bumble bees (37KB PDF)
Mortar bees (35KB PDF)
Wasps (36KB PDF)
Carpet beetles (36KB PDF)
Cigarette beetle and drugstore beetle (39KB PDF)
Flour beetle (35KB PDF)
Larder beetle (35KB PDF)
|Birds||Feral pigeon (30 KB PDF)|
|Flies||Fruit flies (36 KB PDF)|
Psocids (44KB PDF)
Rice weevil (35KB PDF)
Yellow mealworm (38KB PDF)
Foxes (41KB PDF)
Gray squirrel (37KB PDF)
Harlequin ladybirds (41KB PDF)
Silverfish (35KB PDF)
Wharf borer(35KB PDF)
Woodlice (33KB PDF)
Clothes moth (38KB PDF)
Indian meal moth (34KB PDF)
Safety around humans and pets Click to get info
The chemicals we use are safe, as long as you follow instructions and advice.
You must keep pets and children away from the poisons and / or insecticides we used. We never lay poison if the risk is too high.
Landlords and businesses Click to get info
If you’re a business (including landlords) use this online booking form to make a booking or to request a free site survey and quotation.
If you’re a landlord you could be eligible for the concession charge for standard properties (see Pest control costs)
Services you can get
- a one-off treatment service to deal with a specific pest problem
Or you can
- get your premises assessed by us, and agree a regular treatment plan to keep your property free of pests
Contact us for more information about our commercial pest control services
Telephone: 020 8496 5525