Pay a parking penalty charge notice (PCN)

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We have a new, dedicated phone line for your PCN enquiries. See details below.

Pay online

Pay your penalty charge notice (PCN)

Pay by phone

Automated telephone line: 0203 092 0112

Open 24 hours a day.

Telephone: 0203 092 0112, Option 6

Opening times: Monday to Friday, 9am to 5pm

You can use this phone line for PCN enquiries, such as:

  • have you received my challenge?
  • how long do I need to wait for a response?
  • I’ve lost my PCN, how do I make payment?
  • I've received a PCN but have sold the vehicle, what do I do?

This number is not for making challenges or representations about your PCN.

Please see our PCN challenges web page for details of how to do this. 

Parking penalty charge notice and associated charges in Waltham Forest have been agreed by London Councils and approved by the Mayor of London and the Secretary of State for Transport.

The penalty charge notice is based on the severity of the contravention. The penalty charges issued within the London Borough of Waltham Forest are currently:

For a penalty charge notice issued at the higher rate

  • £130 reduced to £65 if paid within the appropriate discount period from the date the PCN is issued.

For a penalty charge notice issued at the lower rate

  • £80 reduced to £40 if paid within the appropriate discount period from the date the parking penalty charge notice is issued.

For a parking penalty charge notice issued for bus lane violations and moving traffic contraventions

  • £130 reduced to £65 if paid within the appropriate discount period from the date the parking penalty charge notice is issued.

This type of parking penalty charge notice is issued with the help of CCTV cameras. Images are captured using vehicles or mounted cameras and sent by post to the registered keeper of the vehicle.

Locations visited by mobile CCTV enforcement vehicles (PDF, 27KB)

Other additional parking charges

  • £70 to release from clamp (plus payment of the PCN)
  • £200 to release from pound (plus payment of the PCN)
  • £40 storage per day (plus payment of the PCN)
  • £70 disposal from the pound

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report.  Staff are available to support you if you need it.​​​​​​​

Contact Click to get info

Waltham Forest Parking Control Office

PO Box 9319 
Walthamstow 
E17 7RX 

Phone: 0203 092 0112  
Email: wfpcn@nsl.co.uk