Housing Benefit overpayments

Overpayments can happen if:

• you don't tell us about changes in your circumstances
• you didn’t give us correct information when you claimed
• you gave us incomplete information
• we’ve made an error

If you’ve been overpaid Housing Benefit, you must pay us the money back.

In the event of an overpayment, we will send you a letter and an invoice for the amount you owe.

There are several ways you can pay back the overpayment. You can either:

• make a one-off payment to pay the full amount
• set up a Direct Debit to pay in instalments
• contact us to make an arrangement to pay in instalments

You can check the status of your overpayment online by registering for the Benefits Connect self-service

Just one thing to note when using Benefits Connect, you will need to enter the financial year that the overpayment was created in order to see details of the overpayment, including the outstanding balance.