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Benefits Connect self-service is an online service for tenants, landlords and owner-occupiers.
It contains two services: 'Housing Benefits' and 'Landlords'.
The Housing Benefits service allows tenants and owner-occupiers to:
The Landlord service allows you to:
You can now sign up for eNotifications. This means we'll send you an email when we make a decision on your claim. You can sign up once you've logged in, or if you're a new user, once you've registered.
If you’ve already registered, you don’t have to register again. Just log in as usual, add a service, then request a PIN for your benefit claim (see below).
The same applies if you have more than one account, claim, or creditor reference number.
You'll need to:
Keep a secure record of your username and password, as you'll need them to log in.
Keep a secure record of your security question and answer, as you’ll need these if you want to reset your password.
If you think someone else may know these details, tell us straight away.
Once you’ve registered, we’ll send you an email to confirm your registered email address. You must click on the link in the email to complete your registration.
Before you can access your details online, you’ll need to choose the type of benefits services you want to access.
You can choose from 'Housing Benefits' (for tenants and owner occupiers), or 'Landlord' (for landlords).
On the "My services" page:
To safeguard your details, you’ll need a secure PIN for each claim or creditor account that you want to access.
A PIN is only created after your claim has been assessed and a decision about your entitlement has been made.
Please don’t request a PIN before you’ve received our decision on your application.
You’ll need the reference number from the letters we send you:
To request a pin:
We’ll usually send the PIN to your registered email address within one working day, or by post.
When you receive your PIN:
You now have access to your details online.