Homelessness: how we can help you


If you are already homeless, or if you are going to be homeless, our Housing Advice team can help you.

Please don't wait until you're homeless before contacting us. We want to act quickly and prevent you having nowhere to live.

The help we can give is specific to your personal situation. It can range from giving you advice and guidance specific to you, to offering you temporary or permanent accommodation.

Get housing help now

Please use our new online help tool to get help straight away.

Just answer a few questions about your situation and it will explain your housing options and tell you what to do next. It will tell you if you need to come in to see us urgently and what you need to bring.

Get housing help now

What help will I get?

Once you contact us, a Housing Officer will assess your circumstances and support needs. They will offer you tailored advice and support to help you find accommodation.

If we decide you're in 'priority' need we may offer you temporary accommodation.

What happens if I'm still homeless?

English law says that if we're not able to help you find accommodation after we've helped you for 56 days, we have a duty to assess you for accommodation.

The law that states this is part IIV of the Housing Act 1996.

To be entitled to temporary accommodation after 56 days, you must:

  • not be subject to immigration control
  • be homeless, or at risk of becoming homeless
  • be in 'priority need' - this includes care leavers; people with dependent children; pregnant women; and people vulnerable through old age, serious ill health, domestic violence, or other reasons
  • not be intentionally homeless - this means we don't have to help you if you've left suitable accommodation because of something you did, or failed to do, such as not paying rent or anti-social behaviour
  • have a local connection - usually this means living in Waltham Forest for six of the last 12 months or three of the last five years, or having a permanent job, or blood relative in the borough

Please bring with you:

  • proof of identity, such as a passport, birth certificate or Home Office documents
  • any information related to why you’re homeless, such as a notice to quit or notice of eviction from your landlord, or anything else relevant
  • proof of your income, such as benefits or payslips

Please also see if these situations are relevant to you:

  • if you have a medical condition that affects your housing needs, please bring a doctor’s/ hospital letter
  • if you can’t come in because of a physical disability, please email and we’ll arrange to come to you
  • if you’ve recently been discharged from the military, please bring your discharge papers
  • if you’re subject to MAPPA, please bring your risk assessment
  • if you’ve been released from long-term prison sentence, please bring your release papers or any documents relating to conditions of your release
  • if you’re a care leaver, please bring a letter from your social worker

Our Waltham Forest Directory has details of organisations offering emergency accommodation in the borough.

The following charities and agencies help people who are homeless, or at risk of becoming homeless:

  • St Mungo's Waltham Forest Single Homeless Housing and Support Hub - provides support for people who are homeless, insecurely housed, or have received an eviction notice. You can email, phone, or visit in person at the Forest YMCA. See their contact details and download their leaflet.
  • Shelter - provides advice, support and legal services
  • Homeless UK - gives support and advice on accommodation and finding support services
  • No Second Night Out - focuses on helping people who are rough-sleeping for the first time
  • Fountain Day Centre - has a drop-in service offering breakfast, lunch, plus bathing and toilet facilities for homeless people.

Fountain Day Centre
3 Staffa Road
London E10 7PY
Opening times: Monday to Friday, 9.30am to 3.30pm

Contact Housing Advice Click to get info

Email: housing.advice@walthamforest.gov.uk

Phone: 020 8496 4197

Out-of-hours phone: 020 8496 3000

In person:

Cedar Wood House

2d Fulbourne Road

Walthamstow E17 4GG

Opening hours:

  • Monday, Tuesday, Thursday, Friday: 9am to 4.30pm
  • Wednesday: 1pm to 4.30pm