Connect online Portal for Business rates
Connect online services and forms may be unavailable for business rate customers on Wednesday 15 May 2024 from 7am to 2pm.
We apologise for any inconvenience caused.
You need a licence to run a pet shop or a business that sells pets
Last updated: 18 September 2023
Next review: 18 September 2024
Pet shops and businesses selling animals over the internet are included in this licence.
To be eligible for a licence, you must must not be disqualified from keeping a pet shop.
We cannot issue a licence if you are disqualified under any of the following acts:
We will consider the following criteria when we evaluate applications:
Conditions can be attached to a licence to ensure this list is complied with.
The Office of Public Sector Information website has a summary of the licence regulation.
To apply, please send us an email with your name, address and other contact details.
We'll then be in touch to explain the application process.
Fees are based on your licence requirements. Our officer can advise you.
Licences for businesses selling pets are issued by us.
Please email us including your name, address and other contact details.
We'll contact you to explain the application process.
Fees are based on your licence requirements. Our officer will advise you.
Yes. This means you can act as though your application is granted if no representations have been received within 28 days of applying.
Please contact us.
If your application is refused, you can appeal to your local Magistrates' Court.
If you wish to make a complaint, you should contact the trader directly by letter with proof of delivery.
If that doesn't work, GOV.UK gives advice on consumer rights within the UK. If you're from outside the UK, contact the UK European Consumer Centre.
For complaints around another aspect of the operation, such as noise, pollution or public health, please contact us.
For those without computers, you can use a self-service PC in any Waltham Forest Library
Staff there can help you to log in and create a MyAccount.