Information we hold about you Click to get info
Where relevant to do so and appropriate we may hold the following information about you:
- Name and contact details
- Date of birth
- Racial and ethnic origin
- Religious, faith or other beliefs of a similar nature
- Gender
- Sexuality
- Social and lifestyle circumstances
- Financial details
- Housing needs
- Family details
- Physical or mental health details
- NHS number
- Personal appearance and behavioural details
- Education details
- Unique reference number or social care ID
- Case file information
- Offences (including alleged offences)
- Social care support outcomes
- Advocacy or outreach details
Why we need your information and how we use it Click to get info
The processing and use of your personal data is underpinned by our compliance with and legal obligations, primarily under the Children Act 1989 and Care Act 2014, the Crime and Disorder Act 1998, and the Counter-Terrorism and Security Act 2015 in order to safeguard children, young people, adults and their families from possible harm in England.
We consider your privacy with great importance and will only use your personal information to:
- inform you about our services
- provide services you have requested from us
- enable us to carry out specific functions for which we are responsible
- derive statistics which inform decisions such as the funding of community safety projects
- assess performance and to set targets for the Council and for service planning or improvement to develop service delivery
We may also use your personal data for the prevention or detection of fraud/crime or research.
If we use information for research purposes this will be anonymised data only and may assist us to improve our performance and delivery of services in the future.
We have a number Multi agency panel meetings that are currently in operation across our service including:
- ASBRAC: Anti-Social Behaviour Risk Assessment Conference to provide support to individuals affected by anti-social behaviour
- MARAC: Multi agency Risk Assessment Conference to provide support to individuals who are at high risk of domestic violence and abuse
- CHANNEL PANEL: The Channel process is a multi-agency approach to identify and provide support to individuals who are at risk of being drawn into terrorism
- BRONZE PANEL: multi agency panel to review referrals where interventions are required for those involved with, or at risk from, or victims of gang activity
As part of the support and services that we provide, a number of agencies will decide whether the threshold is met for support and best this can be provided and this may include sharing your information, reviewing actions already taken, and if necessary, making recommendations on how to reach the best outcome for you.
The Lawful basis for the processing Click to get info
We will only ask for personal information that is appropriate and proportionate to enable us to deliver our services effectively. This is in accordance with legal obligations under the Children Act 1989 and Care Act 2014, the Crime and Disorder Act 1998, and the Counter-Terrorism and Security Act 2015 to uphold the support, protection and fulfilment of our community safety functions.
In most cases we will obtain your personal data directly from you, either on registration forms or when we communicate with you. If the information about you is provided from another source then we will notify you of this within a reasonable period after obtaining the personal data.
We are obligated to dispose of your information in a safe and secure way to maintain and comply with GDPR regulations.
In line with our safeguarding guidance and thresholds, we will retain your information for a minimum of 7 years from the last contact date or the case closure date, whichever comes first if there have been identified emerging or multiple needs.
According to threshold guidelines for acute or complex needs, we may hold your information for up to 20 years or more dependent on the identified needs.
We will also advise you of our duty to disclose or if we envisage disclosing personal data to another party.
You reserve the right to refuse providing your details if you deem the request to be inappropriate. Please remember that if we cannot use your data this may impact on our ability to provide you with or make arrangements for services to assist your needs.
Who your information will be shared with Click to get info
It may be necessary for us to share personal data with both internal and external partners or agencies:
- Social care (Adults/Children’s)
- Health providers
- NHS agencies (GPs, hospitals, ambulance, health visitor)
- Education providers (welfare, schools, colleges and institution)
- Residential/nursing care providers
- Mental health services
- Government agencies (department of health, department of work and pensions)
- Central government
- Local government
- Police
- Probation services
- Youth offending service
- Other local authorities
- Substance misuse agencies
- Fire and rescue services
- Housing associations
- Advocacy services
How long we will keep your information Click to get info
In line with our safeguarding guidance and thresholds, we will retain your information for a minimum of 7 years from the last contact date or the case closure date, whichever comes first if there have been identified emerging or multiple needs. If we identify acute or complex needs, we will retain your information for a maximum of 20 years or more from the last contact date or the case closure date, whichever comes first.
We are obligated to dispose of your information in a safe and secure way to maintain and comply with GDPR regulations.
When determining how long information should be held for, we consider particular criteria and this may depend on the circumstances that are presented to us (such as, the age at which a referral has been received, the nature of the information, how long an intervention or support may be in place for and if there are any other restrictions on retaining information due to crime or abuse).
Our data protection officer Click to get info
Our Data Protection Officer is Mark Hynes. You can contact him at Data.Protection@walthamforest.gov.uk.
Protecting your information Click to get info
Please see the relevant section of the Corporate Privacy Notice
Your information choice and rights Click to get info
Please see the relevant section of the Corporate Privacy Notice
Complaints and contact details Click to get info
These are included in the relevant section of the Corporate Privacy Notice.
Information Commissioner’s Office Click to get info
If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).