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Who is eligible and how to get help with accommodation.
We may offer temporary accommodation to you, if you are:
Please use our new online help tool to get help straight away.
Just answer a few questions about your situation and it will explain your housing options and tell you what to do next. It will tell you if you need to come in to see us urgently and what you need to bring.
Even if you're not entitled for temporary accommodation but are worried about becoming homeless, we can still help you.
There are different types of temporary accommodation, the main ones are:
We aim to find accommodation for you within Waltham Forest whenever possible, but we can't guarantee that it will be within the borough, or within London.
There are two main reasons for this:
If you have to move to a new area, we have a specialist team to help you. They can help you apply for school places, register with doctors, and contact local services.
If you're entitled to an offer of temporary accommodation from us, we'll only offer you one suitable property. Here's what will happen if you refuse it.
If this is an interim offer, before we've made a decision on your homelessness application, then you'll need to find your own accommodation. If we then accept your homeless application, we will make a second offer to you.
If we've already accepted your homelessness application, and you refuse, then we will no longer have a duty to house you.
If you believe the accommodation is unsuitable, you have the right to request a review of our decision. You must request this in writing within 21 days.
You are responsible for paying your rent. Temporary accommodation can be expensive, and Housing Benefit may not cover all your rent.
You must keep up-to-date with your payments and not get into arrears. If you get in arrears, you won't be entitled to an offer of permanent housing from us. You may be evicted from your temporary accommodation.
If we give you temporary accommodation, we can help you claim for Housing Benefit or Universal Credit.
Find out how we allocate temporary accommodation:
For more information about temporary housing, download our leaflet: