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We can offer assistance to asylum seekers who are not entitled to social security benefits or help from the National Asylum Support Service (NASS)
We can offer assistance to asylum seekers who are not entitled to social security benefits or help from the National Asylum Support Service (NASS)
If you are seeking political asylum, you are entitled to be assessed for the same range of social services as other residents. We will refer you to other agencies, for example:
We may also be able to provide:
The type of help we can give you will depend on whether or not you are responsible for caring for children under 18 years who are living with you.
Temporary accommodation may be in a bed and breakfast hotel. Some of the accommodation is outside Waltham Forest. We cannot guarantee you accommodation in any particular area and our policy is to only make one offer of accommodation.
Please note that our service can be suspended or cancelled if you do not declare any source of income or savings which you have.
Before providing any help, we must assess your needs and circumstances. The assessment will cover:
You must tell us immediately if:
Please bring all the documents about you that you have when you first visit the Asylum Seekers Service. These documents include:
This will help us to complete the assessment as quickly as possible.
Give your appointment slip or letter to us when you arrive.
If you do not have an appointment, we will give you a ticket. We will see people in the order they arrived unless there are special circumstances. How long you have to wait will depend on how many other people are waiting, but we will try to make your wait as short as possible.
We welcome your comments - good and bad - on our services. We will try to resolve problems quickly.
If you are still not satisfied you have the right to complain.
You can make your complaint online.
Alternatively, you can write to us at:
Complaints Manager
Social Care Complaints Team
Residents First
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow
London
E17 4JF
This building is not open to visitors
Phone 020 8496 3000 (ask for the Complaints Manager for Children’s Social Care)
Minicom 020 8496 3010 (for deaf and hard of hearing users only)
Email Information.offcer@walthamforest.gov.uk
Sycamore House
Fellowship Square
Walthamstow
London
E17 4JF