Last updated: 15 November 2023

Next review: 15 November 2024

Our promise to residents

To deliver our ambitions requires a commitment from our staff to drive change. The behaviours we must all adopt reflect what we think putting people at the heart of everything we do is all about. They will shape how we approach everything we do and how we work with and support people and families.

Staff are proud and feel valued

Staff are passionate and keen to develop, and apply learning in new contexts, and are always open to new ideas to ensure the best possible outcomes. We will foster a culture of learning, where all staff have opportunities to develop skills and progress in their careers in ways meaningful to them. We want all staff to feel recognised by highlighting the amazing work being done and celebrating their achievements.

Staff from across the Council play their part

A Council approach means individual and collective responsibility for providing help and support and a commitment to collaboration with partners and communities. Support is everyone’s responsibility and we are all working towards shared ambitions, with all parts of the Council working more effectively together.

Staff are open, respectful, and willing to learn

Our staff are led by the needs of the people and families they work with. They strive to practice cultural competency and self-awareness. They are humble, always willing to listen and learn from people's lived experiences and needs, and take time to reflect on their own beliefs and cultural identity. They work openly and with sensitivity and respect, always ensuring equitable services and support.

Staff are empowered

We believe leadership can come from anywhere. Staff will be empowered, trusted, and supported to lead, bring fresh thinking, and new ideas, and champion new ways of working. We know our staff have the potential and ability to create new opportunities to meet needs and respond to challenges, and staff will be encouraged to unlock their creativity and innovate.