Who we are and what we do

We are a data controller under the UK Data Protection law as we collect and process personal information about you in order to provide Parking Services and Parking Control services and meet our statutory obligations. Please see below why we need your information.

Purpose of processing personal data - why we need your information and how we use it

We require this data for Statutory reasons under the Traffic Management Act 2004 (and associated regulations) and the Transport Act 2000, (and associated regulations, notably The Bus Lane Contraventions (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2005)

What type of information is collected

We collect the following information about you:

  • Name
  • Address
  • Vehicle registration mark

Some examples of when we collect this information include:

When a vehicle is seen in contravention; Bus Lane/Parking:

  • We will contact the DVLA to obtain the Registered Keeper details to issue a Penalty Charge Notice/Notice to the Owner
  • If the vehicle is Hired/Leased then we request a copy of the Hire/Lease agreement from the Registered Keeper of the vehicle to enable the transfer of liability.
  • If the Registered Keeper has sold the vehicle, then we can obtain details of the New Keeper from the Registered Keeper at the time of contravention.

Lawful basis for processing personal data

In accordance with the data protection act 2018, we need a "lawful basis" for collecting and information about you. There are a variety of different lawful bases for processing personal data which are set out in the data protection act.

The lawful basis on which we rely in order to use the information which we collect about you for the purposes set out in this notice will be: 

  • Legal obligation
  • Public task
  • Consent

Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

  • Quality assurance
  • Training
  • Fraud prevention
  • Compliance.

How we use the information we collect

We collect information about you for the following purposes:

  • The Keeper/Hirer details are obtained to enable the Council to enforce the Penalty Charge Notice/Notice to Owner under the Statutory Process in place.
  • For information about the statutory process please visit the London tribunals website

How long we keep your information

Data is stored for a period of up to 6 years or for as long as cases remain outstanding.

Who your information may be shared with (internally and externally)

We may share your information with:

  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • London Tribunals
  • The Traffic Enforcement Centre
  • Collection Agency
  • NSL Services Group
  • RingGo
  • Pay by Phone
  • Verrus
  • Liberty Services
  • Cobalt Telephone Technologies
  • Northgate Public Services
  • Conduent
  • DVLA
  • Other Local Authorities

The information will be shared internally for the better performance and efficiency of Council services.

We will not disclose any information to any company outside of London Borough of Waltham Forest except to prevent fraud, or if required to do so by law.

Keeping your information secure

We will use technological and organisation measures to keep your information secure. These measures may include the following examples:

  • All data is stored on a database on a secure server that is password protected.
  • All payment processing is done using PCI compliance systems.

What rights do you have?

We may not be able to delete your personal data if it is needed for legal reasons, for reasons of public health, public interest or for medical purposes.

If you wish to contact the London Borough of Waltham Forest’s Data controller regarding your personal data and any other concerns you may have regarding its processing you can do so by contacting our Data Protection Officer (see below for contact details)


Contact details of the Data Protection Officer: Information.Officer@walthamforest.gov.uk

London Borough of Waltham Forest
Legal Services
Town Hall
Forest Road
E17 4JF

Please note that these details are NOT to be used to make an enquiry or dispute a PCN. This is handled separately by writing to the following address:

London Borough of Waltham Forest
PO Box 9319
E17 7RX

Online: Challenge a parking penalty charge notice (PCN) webpage

Email: wfpcn@nsl.co.uk