A mobile app for Waltham Forest?
Would you find a Waltham Forest app useful? Would you use it?
Tell us what you think.
Information about how to request information online
The Freedom of Information Act 2000 (FOI) provides a general right of access to all types of recorded information held by the council.
The council strives to maintain a culture of honest, open, decision making.
We recognise the importance of public awareness of decisions we make, and see the Freedom of Information Act as a means of contributing towards this awareness.
You can make an FOI request by:
We will try to provide the information in the way that you request but if this is not possible, we will tell you, and provide the information another way.
You should contact the school directly. Schools are separate entities for the purposes of FOI requests and so the council does not process them.
Further information can be found on the Information Commissioner’s website.
We will make as much information available as possible electronically, using the council’s website. Access to the website and the information contained on it is free of charge.
Where there is a specific charge, we will let you know on the publication scheme. If it’s not in the publication scheme it is either free under the FOI Act or if it is environmental information, it can be charged for according to the relevant charging policy.
The Information Officer will contact you about your request if this is the case.
If your request is refused in whole or in part, we will write and give you an explanation for the refusal.
Under the Freedom of Information Act, you have the right to complain about the council’s response to your request for information.
If you wish to pursue such a complaint, please do so within 28 days of receiving
your response and ask for a review of the council’s decision.
The information officer
Complaints Team
Waltham Forest Town Hall
Walthamstow E17 4JF
Email information.officer@walthamforest.gov.uk.
Please mark your request clearly as Request for review.
If after receiving a response to the review, you remain dissatisfied with the council’s response, you have the right to complain to the Information Commissioner.
Requests made for personal data are dealt with under the Data Protection Act.
The FOI Act gives a statutory right of access to all information held by a local authority (except personal information which would be considered a breach of the Data Protection Principles if it were to be released).
If you don't have a computer, you can use a self-service PC at any library in Waltham Forest to log your request/report.
Staff there can help you to log in and create a MyAccount.