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If you live alone and feel vulnerable, you may want to consider getting a community alarm installed.
If you live alone and feel vulnerable, you may want to consider getting a community alarm installed. It means you can call for help if you have a fall or become ill.
This alarm is a telephone unit that's linked to a special pendant and can be worn around your neck or as a wrist band. When you press the red button, it connects 24 hours a day, 365 days a year to a control centre.
We use Newham Network Telecare Services to monitor all alarm activations. If there’s an emergency you’ll get help quickly.
The operators can contact relatives, friends or neighbours as requested, and if necessary, the emergency services.
To receive the service you need to meet one or more of the following:
It costs £3.00 per week, which includes the monitoring and response service.
You’ll be charged on a quarterly basis, whether or not you’re at home. You can also pay monthly by standing order.
It’s easy to install the community alarm. You must have a telephone socket and a spare 13 amp electric socket to plug the alarm in to. Both sockets must be on the same wall in the same room, and within one metre of each other. Help can be given with this.
So that we’re able to help you when you have your alarm, we’ll need:
You need to fill in the community alarm application form (Word) and can get one by:
If you have problems completing the form, your next of kin, or member of our staff can help you.
Return the completed form to:
Walthamstow E17 4UH
If you’re worried about someone who’s vulnerable and needs more than a community alarm to remain safe and independent in their own home, we may be able to help.
Telecare uses a range of simple sensors placed around the home that raise an alarm to get help if needed. They work 24 hours a day, every day of the year and provide security and peace of mind.
The equipment includes sensors which can:
If an alarm is raised, the telecare operator will contact the person to check their safety and give advice and reassurance. If necessary, they’ll contact a relative, the mobile warden or the emergency services.
Keyholders will need to be available day or night, to help with access to the property.
To receive the service we’ll need to arrange a community care assessment for the person concerned to see if they’re entitled to help.
This service costs £5.00 per week, which includes the monitoring and response service.
An officer from Waltham Forest Adult Social Care will make arrangements with you, your family, carer or neighbour to install the equipment.
To find out more about the telecare services you can ring Waltham Forest Contact Centre on 020 8496 3000 to speak to a customer service advisor.
For more information download our factsheet on community alarms and telecare services (PDF).