Last updated: 21 January 2022
We have a duty to ensure your support arrangements will meet your assessed support needs effectively.
Any risks in the way you’ve chosen to meet your needs are also identified and contingency plans will be made.
We’ll tell you in writing if we’re unable to provide services for some of your needs and why.
Support plan agreement
Your health or social care professional will be looking for a number of details in your plan, including:
- that it will keep you healthy, safe and well
- if it makes the most of services or activities you can use and do in your community
- if it takes account of your natural networks of support
- if it meets the needs and outcomes identified in your assessment
- if it’s within the budget amount that you were given to meet your needs
- information about how you’ll manage any risks
- that the decisions that have been are your own or made in your best interest
- if someone is in control of your budget, that they’re the right person
- what will be put in place if your planned care and support doesn't happen/turn up
- that your care and support is best value for both yourself and us
- that the cost of the services in your care and support plan are realistic and affordable
- the support you want to meet your needs is lawful
- the length of time you think you'll need your different types of support for
Reviewing your support plan
Keeping support plans under review is an important way of ensuring they’re up to date, relevant, and working well for you. Without a review, plans can quickly become out of date, meaning that you’re not having enough help to meet your changing needs.
When making your care and support plan, a health or social care professional will agree a review date with you. This is to ensure:
- your care and support services are satisfactory
- you’re on track to achieving any outcomes you’ve set
- you’re still eligible for support from us
- you’re eligible needs are still being met
In most circumstances you’ll receive an initial ‘light touch’ review to ensure your new care arrangements are working as you wanted and that any necessary changes are made. After this time you’ll have a review at least annually, unless your circumstances change and you request to bring it forward.
You can ask someone you know who’s involved with your care to attend and help you at your review or we can arrange for an independent advocate.
Depending on your circumstances, we may discuss your review over the telephone, face-to-face or ask you to review your care and support plan yourself.
Your personal budget may go up or down depending on your eligible needs and the costs of services. If we don’t agree with your care and support plan, we’ll give you the reasons in writing.
If you’re unhappy with our response you may wish to use the council's complaints process to have your case heard by an independent person.