Apply for council housing (go on the Housing Register)

Housing

Alert

Important message for housing register applicant

The Council will be introducing a new Housing Allocation Scheme on 04 February 2021.

As part of this, all existing Housing Register applicants are required to update their details via the online housing registration form in response our letters dated 04 January 2021.

However, we understand that some applicants have received their letters late as a result of postal delays and also that some applicants may have experienced difficulties in accessing the online form to update their information.

In response to this, we have extended the deadline to update online Housing Register applications until 14 February 2021.

If you have not already done so, you need to update your details in order to be reassessed correctly under the new allocation scheme.

If you require advice or assistance around this process, please contact the Waltham Forest Customer Services Team

Please note that we are currently receiving an extremely high volume of enquiries and it may take some time for our staff to reply to you. All customers will receive a response but it may take several days for a reply to be sent. If you do contact us by email, please only send one enquiry. Customers sending additional chase-up emails may have to wait longer for a response due to the high number of enquiries received by us.


Social housing in Waltham Forest is extremely limited. There are not enough available homes to house everyone who applies. This means that only residents who have the highest priority will be considered for a council home.
We strongly suggest you try other ways to find a home. Please visit our page on affordable homes to rent or buy for details on:

  • affordable home ownership schemes
  • affordable rent schemes
  • affordable rents for key workers
  • self-help guides to finding a home

The Housing Register

Before you can look for a council or housing association home in the London Borough of Waltham Forest, you will need to be on the Housing Register. You can apply if you’re over 18 and in most cases have lived in the borough for the past five years.

The Housing Register assessment process will take into account your individual circumstances to rank your level of housing need from Band 1 (highest priority) to Band 5 (no priority). You can see the rules about who gets priority for housing by downloading our allocation scheme.

Sheltered Housing

To apply for sheltered housing, you will need to join the Housing Register. You can apply if you're over 50 and in most cases have lived in the borough for the past five years.

You can provide medical information online. You can now supply medical information (Disability Health Questionnaire) to support an existing housing application for you and members of your household.

To do this you will need to complete the change in your circumstances form online.

Medical details can also be submitted for consideration as part of any new application made for housing.

New applications

Please follow these steps:

  1. You’ll first need to register for a My Account, unless you already have one. If you already have a My Account, please go to step 3.
  2. Once you've registered for My Account, you'll get an activation email. Please follow the activation link and instructions to activate your My Account.
  3. If you’re not currently a council tenant, go to step 5.
  4. If you're currently a council tenant, you now need to link your tenancy to your My Account. Just follow the link, log in and then you’ll be taken to the ‘Link Your Housing Application or Tenancy’ form. You’ll need to have the following information ready:
  • your rent payment reference number
  • date of birth of main tenant
  • postcode of your current address
  1. You can now apply to be on the Housing Register using this online form:

Apply to go on the Housing Register

Let us know about a significant change in your circumstance. 

Examples of changes are:

  • Change of address
  • Medical issues affecting your housing needs
  • Change of household composition
  • Interest in Sheltered Housing

To amend or update an application with a change of circumstances, please follow these steps:

  1. You’ll first need to register for a My Account, unless you already have one. If you already have a My Account, please go to step 3.
  2. Once you've registered for My Account, you'll get an activation email. Please follow the activation link and instructions to activate your My Account.
  3. You now need to link your existing application to your My Account. To do this, just follow the link and log in, then you’ll be taken to the ‘Link Your Housing Application or Tenancy’ form. You’ll need to have the following information ready:
  • your housing application / bidding reference number
  • date of birth of main applicant
  • your rent payment reference number (for housing transfer applications)
  • postcode of your current address (for housing transfer applications)
  1. You can now update your application using this online form:

Tell us about a change of circumstances

Contact Click to get info

Rehousing Team

Email: housing-registration@walthamforest.gov.uk

Telephone: 0208 496 5425