Adults and children privacy policy

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Adults

Who we are and what we do

Adult social care is focused on helping you, and those that support you, to be as independent as possible. Our aim is also to enable you to have as much choice as you can about how you live your life.

The Care Act 2014 sets out the duties that we must carry out to assess the needs and eligibility for publicly funded care and support for residents of Waltham Forest Council. In order to fulfil these duties and ensure you receive the correct care we need to collect relevant information from you.

We also use the information provided to us to assist us when receiving emergency telecare calls.

In order to effectively and efficiently deliver our services we may need to collect the following information:

  • name
  • address
  • date of birth
  • ethnicity
  • NHS number
  • GP
  • relationships information
  • health information 
  • referral/assessment information
  • relevant case information
  • mental capacity information
  • contact details
  • immigration status
  • other agencies involved
  • financial information for payments
  • risks next of kin

This helps us to determine what type of assistance you may require and where to send it to. We also collect information about your contacts so that, with your consent, we can inform them about your interactions with us and other Agencies. 

Your data may be shared with the following:

  • health agencies
  • adult social care providers (residential and community care providers)
  • London Councils (mobility)
  • DWP
  • police
  • education providers
  • city/district/borough councils
  • prepaid cards providers
  • direct payment support services

The data we hold is also shared with the emergency services and our visiting and response service to help provide emergency telecare assistance when required.

Personal data will not be retained for longer than necessary in relation to the purposes for which they were collected.

If you are receiving support from adult social care, the NHS may share your NHS number with us. This is so that the same number is used to identify you and so that the NHS and adult social care can work more closely to improve your care and support. If you do not wish your NHS number to be shared for social care purposes, please speak with your social worker.

Please see the relevant section of the Corporate Privacy Notice.

We work with partner agencies to support families and provide assessment and protection for young people.

  • We need your information to help us to provide the best service to you.
  • Under the 1989 and 2004 Children Act we have a duty to safeguard the welfare of children. S17 of the 1989 Children Act places a duty to assess children in need. S47 of the 1989 Children Act places a duty to investigate if a child is suffering or likely to suffer significant harm.

In order to safeguard children and young people and their families, we need their demographic information to create a record on our Information Communication Systems (ICS) Protocol system. Information gathered is used to safeguard children from harm.

  • name
  • address
  • date of birth
  • relationships information
  • contact details
  • family composition
  • health information 
  • family history
  • education information
  • NHS number
  • other agencies involved
  • GP
  • immigration status
  • mental health information
  • referral/assessment information
  • police
  • health
  • housing
  • probation
  • youth offending service
  • education welfare
  • schools
  • admissions
  • external fostering providers
  • other local authorities who need to carry out checks, child and family assessments and child protection enquiries.

Personal data will not be retained for longer than necessary in relation to the purposes for which they were collected.

If you are receiving support from adult social care, the NHS may share your NHS number with us. This is so that the same number is used to identify you and so that the NHS and adult social care can work more closely to improve your care and support. If you do not wish your NHS number to be shared for social care purposes, please speak with your social worker.

Please see the relevant section of the Corporate Privacy Notice.