Last updated: 23 November 2023

Next review: 23 November 2024

Who we are and what we do

We are the Highways Service for the London Borough of Waltham Forest. We have the legal responsibility for assigning new street names and numbering to new and existing streets; buildings and houses. It is necessary for us to collect and hold personal information about you in order to provide this service.

For more details about this service see our street name and numbering page.

What information we hold about you

The types of personal information we collect may include:

  • basic personal information including name, address and contact details;
  • any other information you provide to us during the application process.

Your information will be used to enable the processing of applications to create or amend official addressing information and to fulfil our legal obligations around our Statutory Duty and Statutory Power

Why we need your information and how we use it

The data we collect from you will assist us to process your application for Street Naming and Numbering/Re-Naming and allow us to make a judgment/decision based on evidence and policy guidelines

The lawful basis for the processing

The legal basis for processing your data is Article 6(1)(e) of the General Data Protection Regulations (GDPR) - in that the Council has a statutory duty to have, maintain, continually improve and actively promote the use of its Local Land and Property Gazetteer (LLPG) which must be the definitive master address list of all land and property within the Authority area;

The London Building Acts 1939, The Town Improvement Clauses Act 1847 (Sections 64 & 65) and Public Health Act 1925 (Sections 17 to 19 inclusive) place a statutory duty on the Council to supply and maintain correct addressing for every property within the Authority area. This includes re-naming and re-numbering of properties and streets.

Who your information will be shared with (if applicable)

We will share your address only with:

  • The Post Office
  • Emergency Services
  • Local Land Searches Team
  • Utility Companies

Application details may be shared with other council departments to assist them in their statutory duties.  These may include:

  • Local Land Charges
  • Building Control
  • Council Tax
  • Electoral Registration

How long we will keep your information

We will retain the information for three years.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)