Upcoming payment system downtime (12 April)
All online and telephone payments will be unavailable from 10am to 1pm on Sunday 12 April 2026 due to scheduled maintenance. Parking payments are not affected by this downtime.
Thank you for your patience.
Last updated: 25 November 2025
Next review: 25 November 2026
Who is Liftshare and what do they do?
The Council has contracted with Liftshare, the UK's leading car share provider. They offer a lift share service to Council staff. Liftshare enables organised car sharing by connecting people travelling in the same direction. Through arranging to travel together and share the costs, it reduces congestion and pollution at the same time. As the development work of the Town Hall continues, parking availability will be reduced and alternative arrangements will need to be made.
There are designated Liftshare parking bays at the Town Hall. Currently located to the south of the Assembly Hall, which will be reserved only for those using the scheme. You must sign up for Liftshare, and make all sharing arrangements through the site to benefit from the allocated parking.
In order to see how Liftshare will use your data, please refer to the Liftshare Privacy Notice
Find details on the benefit to you and how to join.
For further information please contact Matthew Hanton by emailing matthew.hanton@walthamforest.gov.uk
Information held about you
When you register, Liftshare will collect your personal information to create your account and offer the service to you. The details they will collect include your name, age, address and email address.
Why your information is needed and how it is used
Liftshare uses the data of registered members to provide personal travel plans. They match the journey criteria they request through Liftshare's online platform, or as part of the Council’s travel to work planning.
The Council can then view data pertaining to the scheme usage. This will not contain any personally identifiable data and will be used by the Council for reporting purposes only.
Our Data Protection Officer
Our Data Protection Officer is Mark Hynes. You can contact him by email at data.protectionofficer@walthamforest.gov.uk
Protecting your information
Please see the relevant section of the Corporate Privacy Notice.
Your information choice and rights
Please see the relevant section of the Corporate Privacy Notice.
Complaints and contact details
These are included in the relevant section of the Corporate Privacy Notice.
Information Commissioner’s Office
If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)