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Member Complaints Privacy Notice

Privacy notice for member complaints

Who we are and what we do?

We deal with complaints alleging breaches of the Councillors’ Code of Conduct by elected councillors and co opted members. 

Take a look at the Council’s Ethical framework and standards, which sets out the code of conduct complaints procedure.

If you have questions regarding this service or our privacy practices, you can contact us by email at the address below:

Democratic Services

democraticservices@walthamforest.gov.uk

Information we hold about you

Where relevant to do so and appropriate we may process the following information about you:

  • Your name, address, telephone number(s), email address;
  • Nature of your complaint;
  • Who you are complaining about;
  • Remedy sought;
  • Equalities monitoring;
  • General correspondence between you and the Council on matters related to your complaint.

Please note that anonymous complaints will not be considered.

Why we need your information and how we use it?

We consider your privacy with great importance and will only use your personal information to investigate and address your complaint.

The Lawful basis for the processing

The processing and use of your personal data is underpinned by our compliance with our legal and statutory obligations, primarily under the Local Government Act, 2000 and the Localism Act, 2011.

Who your information will be shared with (if applicable)

The information provided may be shared with the Local Government Ombudsman, or the Police.

How long we will keep your information

We will retain records pertaining to our complaint investigation for a period of up to 5 years.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. You can contact him at Data.Protection@walthamforest.gov.uk

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).