Last updated: 23 November 2023

Next review: 23 November 2024

Who we are and what we do

This Privacy Notice relates to the management of Switchboard Studios - a workspace for creative industries in Blackhorse Lane.

The purpose of the building is to create a workspace for creative businesses, a key part of our Economic Growth Strategy and the Greater London Authority (GLA) London Regeneration Fund. The renovation was achieved with GLA funding and we are required to periodically report back to the GLA on how the funding has created and safeguarded jobs in the borough and provided business opportunities.

Email Kate Cowan
Employment, Business and Skills Team
​​​​​​​Economic Growth and Housing Delivery

Information we hold about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Business details including business contact details, employee contact details, turnover, size of the company, number of jobs created and safeguarded, number of volunteers and freelancers, amount of local spend, annual turnover of the business, emergency contact details
  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, gender, and any form of identification that you provide to us so that we can verify your identity
  • Contact Data includes billing address, email address and telephone numbers
  • Financial Data includes annual turnover, bank account and payment card details
  • Transaction Data includes details about purchases you have made using our services, payments we have made on your behalf, and repayments made by you to us
  • Profile Data includes your username and password, your interests, preferences, feedback and survey responses
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also process special category data relating to your disability, racial or ethnic origin for the purposes of reporting to funders and analysing the performance of Switchboard Studios in diversity and inclusion.

Why we need your information and how we use it

We will use your data for the following:

  1. A lease agreement between the Council and the business
  2. A rental agreement in relation to venue hire
  3. Reporting to the funder; and 
  4. Marketing from us and our third parties.

The information we collect is processed for the provision of services to you.    

The facility was built and relies on funding from the GLA and as a result, the Council has periodic reporting obligations. To this extent, the data of the businesses that use the facility will be reported to the GLA.

The lawful basis for the processing

The processing of the information we gather is based on the contract between the Council and the Business/Hirer.  When the data is shared with third parties, such as our funder, this processing will be based on consent.

Who your information will be shared with (if applicable)

Your information will be shared with the Regeneration Team at the Greater London Authority.  It will not be provided with any other external parties.

How long we will keep your information

Your personally identifiable information will be retained for the lifespan of the contract plus six years.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)