Last updated: 20 December 2023

Next review: 20 December 2024

Who we are and what we do?

Waste and Recycling Team are part of the Council’s Neighbourhood Environment Directorate. We are currently working on a project with a partner called Library of Things.  They will offer a lending service for various DIY, gardening and other household items from a self-service kiosk within the Leytonstone Library.  Should you wish to view their website you can do so here Library of things  

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:

Waltham Forest Council

Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Please note that face-to-face meetings are by appointment only and can be arranged with the service.

Information we hold about you

The Council will not hold any data directly.  All data is processed by Library of Things.

The following personal data will be processed:

  • First and last name
  • postcode
  • email address
  • Card payment data

Why we need your information and how we use it?

You will register directly with Library of Things and your payments will be processed by them for the purpose of allowing you access to the service.

The Lawful basis for the processing

The processing of your data is based on your consent.  You will be asked to complete a registration form prior to any data processing taking place.   

You are able to withdraw your consent for the processing of your data by closing your account with Library of Things.

How long we will keep your information

Library of things keeps borrower account data for as long as borrowers want to have an account with them (i.e. until they close their account).

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. You can contact him at Data.ProtectionOfficer@Walthamforest.gov.uk 

Protecting your information

Please see the relevant section of the Corporate Privacy Notice

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice 

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).