Last updated: 10 November 2023

Next review: 10 November 2024

Who we are and we do

We are the Property Licensing and Enforcement Team which is part of the Place Directorate at Waltham Forest Council. Our role is to improve the housing conditions of residents in the borough. Our service licenses properties that need to be licensed under a Mandatory or Selective Licensing scheme.  We also enforce legislation in relation to the conditions of homes in the borough. We carry out proactive work as well as respond to complaints from tenants or neighbours. We also support landlords where we can to ensure that all privately rented properties in Waltham Forest are safe for their occupants.

Why we need your information and how we use it

We need the information from you so that we can determine your licence application and administer the licensing scheme.

We may contact you from time to time if we feel there are developments in the law you need to be aware of, if we have information that may benefit you or if we would like to consult with you about a new policy or procedure.

We will also contact you before the licence renewal date to ensure your property remains licensed.

The Lawful basis for processing

In accordance with the data protection act 2018, we need a "lawful basis" for collecting and using information about you. There are a variety of different lawful bases for processing personal data which are set out in the data protection act.

The lawful basis on which we rely in order to use the information which we collect about you for the purposes set out in this notice will be: 

  • Public Task

What type of information is collected from you

We collect information about you, such as:

  • your name and address
  • details of other parties who have a relevant interest in the property
  • details of the property you are licensing

Who your information may be shared with (internally and externally)

We may also be obligated to share your personal details with other organisations, partner agencies, and external regulatory partners. This is for the purposes of law enforcement and fraud, and for the prevention or detection of crime, the capture or prosecution of offenders, and the assessment or collection of tax or duty.

How long we keep your information

We are required to keep your information for a minimum of 7 years after which time it will be destroyed.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)