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Forest Venues privacy notice

Privacy notice for Forest Venues.

Who we are and what we do

Forest Venues is the Council’s primary events management department responsible for all matters in connection with hiring the venue.

The Council is the data controller for the purposes of venue hire enquiries and bookings. The purpose of this privacy policy is to tell you about what information we collect about you when you use our service, how we use that information and who we may share it with.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:

Forest Venues
Town Hall
Forest Road
Waltham Forest
London E17 4JF

Tel: 020 8496 8018

Email: venues@walthamforest.gov.uk

Information we hold about you

To deliver this service (venue hire enquiries and bookings), we will process name, address, email address, phone number, organisation, event details.

Why we need your information and how we use it

We will use your information to respond to enquiries and to liaise with you to organise your event.

The lawful basis for the processing

We need your information to process your venue booking. By submitting your details, you are entering into a contract with the Council and agree to the Venue Hire terms and conditions.

If we need to use your information for any other purpose, we will normally obtain your consent before using it.  We will not use your information for marketing or sales purposes without your prior explicit consent.

Who your information will be shared with (if applicable)

We may share your information with our preferred/verified suppliers, like caterers.

The Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing, administering public funds, or where undertaking a public function, in order to prevent and detect fraud.  You can find our anti-fraud Privacy Notice on our website.

How long we will keep your information

We will hold this information for the duration of the venue hire contract with you plus six years.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. Email: Data.Protection@walthamforest.gov.uk.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)