Who we are and what we do

The Connecting Communities ESOL (English for Speakers of Other Languages) SPOC (Single Point of Contact) service is a core component of the Council’s Connecting Communities delivery plan.

The purpose of the service, funded by MHCLG (Ministry for Housing, Communities and Local Government), is to increase awareness of and access to ESOL provision, streamline learner referrals and create an evidence base that will enable providers to respond better to the emerging needs of the borough’s learners.  The service signposts potential ESOL learners to the most suitable ESOL class in their area and enables providers to offer a course to the learners.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writingEmail Ruth Doyle (ESOL Service Advisor) at Ruth.Doyle@walthamforest.gov.uk

You can also contact us by post. Please write to:

Connecting Communities Unit (Room 001
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

Please note that face-to-face meetings are by appointment only and can be arranged with the service by email.

Information we hold about you

The information we collect and the process is:  Identifying data (name, surname, gender, date of birth), Ethnicity, Nationality, Demographics, Residence in the EEA/UK, Immigration status, Social benefits, Languages, Schooling, Previous ESOL, Employment status, Reasons for learning, Embedded learning, Hobbies, Children.  This information is collected to enable the SPOC team to signpost to the appropriate provider based on learners' needs. The data collected is the minimum amount of data necessary for the evaluation, referral and reporting to the funder.

Why we need your information and how we use it

The information we collect is processed in order to refer learners to the best type of provision/ESOL classes according to their needs.  Data is also gathered to identify ESOL needs in the borough and any barriers that might affect access to provision. The information we gather is also used to evaluate the effectiveness and impact of the service.

The lawful basis for the processing

The processing of the information we gather is based on the consent of the ESOL learner.  Consent is obtained at the point of collection of the data.  Every effort is made to ensure that the learner is informed of the nature, extent and risks of the processing.  ESOL learners are provided with an information sheet signposting the individual to this Privacy Notice and explaining their rights. 

Who your information will be shared with (if applicable)

The information we collect will be shared, where appropriate in the given case, internally with the Adult Learning Service and/or externally with local education establishments such as  Waltham Forest College, ELATT and MTC (Migrant Training Centre), as agreed with the individual during the advice session.

The data will further be shared with our funder (the Ministry of Housing, Communities and Local Government), for evaluation and reporting purposes.

How long we will keep your information

We will keep the information for 2 years.  Further processing for research and reporting purposes will be carried out after the data has been anonymised.