Who we are and what we do

Employment, Business and Skills (EBS) offers training through courses, workshops and projects to individuals, employers and businesses. In order to deliver this training, we collect and process personal information about you.

The EBS service can be contacted by:

Telephone: 020 8496 2974

In person: Queens Road Learning Centre, 97 Queens Road, Walthamstow E17 8QR

In person: The Junction, 2-4 Cathall Road, Leytonstone E11 4LF





Information we hold about you

The information collected includes name, address, date of birth, national insurance number, residency and employment status. We also collect survey data, quotes, case studies and research data.

Purpose of processing personal data and how we use it

The training provided by EBS is mainly externally funded. Funders include the Department for Education (DfE) who is the data controller for personal data processed by the GLA (Greater London Authority) and ESFA (the Education and Skills Funding Agency). Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR).

We are the data controller under Data Protection law (Data Protection Act 2018) in respect of training provided by other funders as we collect and process personal information about individuals in order to provide services and meet our legal obligations.

In order to obtain the funding, the Council uses the personal data provided to complete mandatory individual learner returns which are sent to the funder via secure systems.

Further information about the use of and access to your personal data, and details of organisations with whom the GLA and ESFA share data can be found on the GOV.UK website.

Other funders include ESF (the European Social Fund), DWP (the Department for Work and Pensions).

Data such as quotes, case studies, research and surveys is also collected and used internally for marketing purposes.

The lawful basis for the processing

Data collected in respect of:

Lawful basis:

Funded courses

Contractual obligation

Full cost recovery courses


Legal obligation and legitimate interest


Marketing and surveys

Legitimate interest and consent

Marketing of future courses is carried out on the basis of consent, to opt-out please contact: Adult.Learning@walthamforest.gov.uk

Who your information will be shared with (if applicable)

The data we collect about you is shared with external funders, including:

  • Department for Education (DfE) who is the data controller for personal data processed by the GLA (Greater London Authority) and ESFA (the Education and Skills Funding Agency)
  • ESF (European Social Fund)
  • DWP (Department for Work and Pensions)
  • Employers re: apprenticeship delivery

How long we will keep your information


Our role

Data retention period


Funded Courses

Data Processor

3 to 13 years

The length of time depends on applicable funding rules and requirements, for example, ESFA and GLA data is held by them for up to 13 Years.

Full Cost Recovery Courses

Data Controller

7 Years

Records are held for the maintenance of Health & Safety records, to comply with financial audit rules and to inform the service offer.

Marketing and Surveys

Data Controller

3 Years

Level 1: Data is held to inform service provision.

Level 2: Data is collected (including pictures, quotes and case studies) to promote service offer. Participants are required to complete a separate consent form for this data.