Last updated: 21 July 2023

Next review: 21 July 2024

Who we are and what we do?

The Digital Inclusion team at Waltham Forest Council is working in partnership with Waltham Forest Libraries and Council Frontline Services. The partnership collects and stores data in a shared database to deliver services including data and device banks. Data is also collected as part of the skills assessment and triaging tool. Alongside this, data is collected to measure the impact of these solutions.

This notice also relates to data collected under the Digital Inclusion Fund operated by the Council. The fund is to provide support to residents at risk of digital exclusion.

The Digital Inclusion team sits in the Digital Delivery and Change Portfolio,  Customer Strategy and Digital Channels in the Deputy Chief Executive Directorate. If you have questions regarding this service you can contact us by e-mail at:

You can also contact us by post, please write to:

Waltham Forest Council

Waltham Forest Town Hall

Forest Road

Walthamstow E17 4JF

You can write to this address with questions about the service or about our privacy practices, please note that face-to-face meetings are by appointment only.

Information we hold about you

We will only collect the minimum personal data required to deliver the service, which includes name, contact and information about what access you have to data/devices/skills support. We are collecting this data because the data is necessary to carry out the agreement you have entered into to use the data/device bank, access digital skills activities and other types of digital support.

We may also collect personal information relating to location, age bracket and occupation.   We use demographic information for equality and monitoring purposes. You do not have to provide this information if you do not want to, you can still access the digital support offered.

Purpose of processing personal data and how we use it

We will use the data for the administration of the services (operational running) to provide the offer to residents including a data bank, a device bank, skills assessment, a referral to digital drop-ins and classes and other digital support.

We will also use data for monitoring and evaluation of the programme to measure the impact of the activity on residents and improve the offer.

In accordance with the Data Protection Act 2018, we need a "lawful basis" for collecting and using information about you.

The Lawful basis for the processing

The lawful basis on which we rely to use the information which we collect about you for the purposes set out in this notice is: 

  • Consent

For more details on the Lawful Basis see the ICO guidance.

Who your information will be shared with (if applicable)

The data you provide will also be accessible to our evaluation partner and third-party providers of skills, data and devices. These partners and suppliers have committed to handling data in accordance with the principles in the UK General Data Protection Regulations (GDPR) and the Data Protection Act (2018). These parties will only access data as needed to deliver the offer. Your data may also be shared with the councils’ service delivery partners [how are they different from the 3rd party suppliers?]. We will only share your data with these partners where we have a data-sharing agreement in place and only for the purpose of delivering more effective public services to you. Your data will not be transferred abroad.

Councils are required by law to uphold the law and protect the public funds they administer. They may share information provided to them with other bodies responsible for crime prevention, auditing, administering public funds, or where undertaking a public function, in order to prevent and detect crime including fraud.

For more information about how Waltham Forest Council processes your personal information visit our Corporate privacy notice webpage.

How long we will keep your information

We will hold this data for up to two years after your last transaction with us to meet audit requirements.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)